Voca.ai Secures Investment from American Express Ventures to Build the Contact Centre of the Future

Voca.ai, the award-winning provider of human artificial intelligence (AI) virtual agents announced new funding from American Express Ventures, the strategic investment group of American Express. Amex Ventures joins existing investors lool ventures and Flint Capital, which also participated in this funding round. Continue reading Voca.ai Secures Investment from American Express Ventures to Build the Contact Centre of the Future

Talkdesk supports Cognosante contact centre operations for 2,400+ agents

Talkdesk® announced Cognosante selected Talkdesk to power its customer service operations. As a leader in technology solutions for health and social services programs, Cognosante is on a mission to transform the healthcare system by providing technology solutions and business process outsourcing to federal, state and local government health agencies. Continue reading Talkdesk supports Cognosante contact centre operations for 2,400+ agents

Vonage Accelerates Expansion in Asia Pacific with Melbourne Office and Appointment of General Manager

Vonage, a global business communications leader, is continuing its rapid expansion throughout the Asia-Pacific region with a second Australia office. Located in Melbourne, the office will provide an excellent facility for the company’s sales and customer support teams, while offering capacity for substantial growth. Continue reading Vonage Accelerates Expansion in Asia Pacific with Melbourne Office and Appointment of General Manager

Canon Information Technology Services debuts call centre outsource services

In its ongoing mission to serve as a strategic partner to its clients and help them appropriately scale their businesses for success, Canon Information Technology Services (CITS), a wholly owned subsidiary of Canon U.S.A., Inc., is set to debut its call centre outsource services at ICMI Customer Connections. Continue reading Canon Information Technology Services debuts call centre outsource services