Voca.ai, the award-winning provider of human artificial intelligence (AI) virtual agents announced new funding from American Express Ventures, the strategic investment group of American Express. Amex Ventures joins existing investors lool ventures and Flint Capital, which also participated in this funding round. Continue reading Voca.ai Secures Investment from American Express Ventures to Build the Contact Centre of the Future
Daily Archives: October 23, 2019
LivePerson partners with Delta Vacations to launch web messaging service
Delta Vacations, the official vacation provider of Delta Air Lines, announced the debut of its web messaging travel service through LivePerson, a global leader in conversational commerce solutions. Continue reading LivePerson partners with Delta Vacations to launch web messaging service
IMImobile partners with Mavenir for RCS Business Messaging
IMImobile, a global communications software provider, is pleased to announce that it has partnered with Mavenir, a US-based leading network software provider, as part of its RCS Business Messaging Ecosystem to accelerate market adoption of this richer, more interactive channel. Continue reading IMImobile partners with Mavenir for RCS Business Messaging
Talkdesk supports Cognosante contact centre operations for 2,400+ agents
Talkdesk® announced Cognosante selected Talkdesk to power its customer service operations. As a leader in technology solutions for health and social services programs, Cognosante is on a mission to transform the healthcare system by providing technology solutions and business process outsourcing to federal, state and local government health agencies. Continue reading Talkdesk supports Cognosante contact centre operations for 2,400+ agents
Vonage Accelerates Expansion in Asia Pacific with Melbourne Office and Appointment of General Manager
Vonage, a global business communications leader, is continuing its rapid expansion throughout the Asia-Pacific region with a second Australia office. Located in Melbourne, the office will provide an excellent facility for the company’s sales and customer support teams, while offering capacity for substantial growth. Continue reading Vonage Accelerates Expansion in Asia Pacific with Melbourne Office and Appointment of General Manager
Intermedia Launches Robust Suite Of Cloud Contact Centre Solutions
Intermedia, a leading provider of unified communications as a service (UCaaS) solutions announced the launch of Intermedia Contact Center. Continue reading Intermedia Launches Robust Suite Of Cloud Contact Centre Solutions