Capita plc has announced an extension of its longstanding customer experience partnership with the National Trust, in a five-year contract. Continue reading Capita extends National Trust contract
Daily Archives: October 24, 2019
LogMeIn Introduces Bold360 Helpdesk to Modernize Employee Support and Reclaim Company Productivity
LogMeIn announced the launch of Bold360 Helpdesk which is designed to modernize employee support for greater efficiency and fewer roadblocks. From standard FAQs to complex conversations and ticketing integrations, Bold360 Helpdesk enlists AI-powered chatbots to deliver the answers employees need so they can get back to work faster. With seamless transitions to human support reps, employees get what they need the first time – every time. Continue reading LogMeIn Introduces Bold360 Helpdesk to Modernize Employee Support and Reclaim Company Productivity
CPM Barcelona double award win at the UK CX Awards
CPM are thrilled to announce that CPM’s International Contact Centre in Barcelona took home Gold in the Team of the Year Award category and Silver in Business Change & Transformation Award category at the UK Customer Experience Awards (CXA). Continue reading CPM Barcelona double award win at the UK CX Awards
Woven announces appointment of new chief financial officer
Leading contact centre, customer service and BPO service provider, Woven, has announced the appointment of Tim Collins as its new Chief Financial Officer. Continue reading Woven announces appointment of new chief financial officer
Britannic Technologies Awarded a Place on Network Services 2 for Contact Centre Solutions
Britannic Technologies announced it has been awarded a place on the Crown Commercial Service’s (CCS) Network Services 2 framework for its contact centre solutions (lot 13). Continue reading Britannic Technologies Awarded a Place on Network Services 2 for Contact Centre Solutions
EBI.AI awarded authorised reseller status of Google Nest smart home devices
EBI.AI, one of the most advanced Artificial Intelligence (AI) labs in the UK, has announced that it has been awarded authorised reseller status of Google Nest smart home devices. Continue reading EBI.AI awarded authorised reseller status of Google Nest smart home devices