LogMeIn Introduces Bold360 Helpdesk to Modernize Employee Support and Reclaim Company Productivity

LogMeIn announced the launch of Bold360 Helpdesk which is designed to modernize employee support for greater efficiency and fewer roadblocks. From standard FAQs to complex conversations and ticketing integrations, Bold360 Helpdesk enlists AI-powered chatbots to deliver the answers employees need so they can get back to work faster. With seamless transitions to human support reps, employees get what they need the first time – every time. Continue reading LogMeIn Introduces Bold360 Helpdesk to Modernize Employee Support and Reclaim Company Productivity

CommScope Utilizes Medallia for Real-Time Insights to Power Great Experiences

Medallia announced that CommScope, a global leader in infrastructure solutions for communications networks, has implemented Medallia Experience Cloud to analyze and act on customer and employee experiences across journeys in real-time. CommScope’s program is part of its overall digital transformation initiative to support customers. Continue reading CommScope Utilizes Medallia for Real-Time Insights to Power Great Experiences