eGain Reimagines Omnichannel Customer Engagement with Conversational Automation, Augmented Agents, and Full-Spectrum Analytics

eGain, the leading provider of omnichannel customer engagement solutions announced major enhancements to its eGain Solve™ software suite. eGain Solve Fall 2019 includes innovative capabilities to accelerate digital transformation success end to end: Connect, Solve, and Optimize. Continue reading eGain Reimagines Omnichannel Customer Engagement with Conversational Automation, Augmented Agents, and Full-Spectrum Analytics

Atento develops the self-service customer solution for Spanish railway operator RENFE

Atento, the leading company of CRM/BPO in Latin America, and one of the top five providers worldwide, has developed an automation solution to improve RENFE’s customer experience, enabling over 1.8 million of the Spanish railway operator’s inquiries to be resolved through self-service. This accounts for 12% of RENFE’s current customer service calls and it is expected to reach 15% at the end of the year. Continue reading Atento develops the self-service customer solution for Spanish railway operator RENFE

Thrive Global Acquires Boundless Mind, Neuroscience-based Artificial Intelligence Company to Power Health and Productivity Behaviour Change

Thrive Global, the leading behaviour change technology company founded by Arianna Huffington in November 2016, announced the acquisition of Boundless Mind, the neuroscience-based artificial intelligence company and leader in behavioural design and engineering. Continue reading Thrive Global Acquires Boundless Mind, Neuroscience-based Artificial Intelligence Company to Power Health and Productivity Behaviour Change

Verint Recognized as Voice Biometrics Leader in Recent Analyst Report

Verint® announced that it has been recognized as a voice biometrics leader in a recent survey by Opus Research. Citing Verint’s depth of products and services, the Opus Research 2019 Intelligent Authentication and Voice Biometrics Intelliview notes the strengths of Verint’s Identity Analytics solutions that help organizations improve security and fight fraud. Continue reading Verint Recognized as Voice Biometrics Leader in Recent Analyst Report