Outsourced contact centre specialists, VeriCall have announced an exciting partnership with Gala Technology, the innovative developers behind the multi award winning, PCI DSS compliant payment technology, SOTpay. Continue reading VeriCall Partner Gala Technology to support secure Omni-Channel Contact Centre Payments
Daily Archives: October 16, 2019
eGain Reimagines Omnichannel Customer Engagement with Conversational Automation, Augmented Agents, and Full-Spectrum Analytics
eGain, the leading provider of omnichannel customer engagement solutions announced major enhancements to its eGain Solve™ software suite. eGain Solve Fall 2019 includes innovative capabilities to accelerate digital transformation success end to end: Connect, Solve, and Optimize. Continue reading eGain Reimagines Omnichannel Customer Engagement with Conversational Automation, Augmented Agents, and Full-Spectrum Analytics
Atento develops the self-service customer solution for Spanish railway operator RENFE
Atento, the leading company of CRM/BPO in Latin America, and one of the top five providers worldwide, has developed an automation solution to improve RENFE’s customer experience, enabling over 1.8 million of the Spanish railway operator’s inquiries to be resolved through self-service. This accounts for 12% of RENFE’s current customer service calls and it is expected to reach 15% at the end of the year. Continue reading Atento develops the self-service customer solution for Spanish railway operator RENFE
NTT Ltd. Appoints Andy Cocks As Chief Go-To-Market Officer
NTT Ltd. the world-leading global technology services provider, has announced Andy Cocks as its Chief Go-to-Market Officer. Cocks joins NTT’s Global Executive team after successfully leading NTT’s Go-to-Market business in the Asia Pacific region, and more recently as Chief Technology Officer. Continue reading NTT Ltd. Appoints Andy Cocks As Chief Go-To-Market Officer
Pega Accelerates AI Implementations With New Step-by-Step Guidance Built Directly Into Software
Pegasystems announced Next-Best-Action Designer – an intuitive AI configuration wizard that makes it fast and easy for business users to optimize customer experiences across all channels. Continue reading Pega Accelerates AI Implementations With New Step-by-Step Guidance Built Directly Into Software
Thrive Global Acquires Boundless Mind, Neuroscience-based Artificial Intelligence Company to Power Health and Productivity Behaviour Change
Thrive Global, the leading behaviour change technology company founded by Arianna Huffington in November 2016, announced the acquisition of Boundless Mind, the neuroscience-based artificial intelligence company and leader in behavioural design and engineering. Continue reading Thrive Global Acquires Boundless Mind, Neuroscience-based Artificial Intelligence Company to Power Health and Productivity Behaviour Change