NICE inContact announced the Fall 2019 release of NICE inContact CXone which delivers the world’s most comprehensive digital-first omnichannel offering in the Contact Center as a Service (CCaaS) market. Omnichannel service experiences are those that do not require customers and agents to start over when switching channels. Continue reading NICE inContact CXone Delivers World’s Most Comprehensive Digital-first Omnichannel Offering in Contact Centre as a Service (CCaaS) Market
Daily Archives: October 29, 2019
Noble Systems Introduces Noble Gamification 2.0
Noble Systems, a global leader in omnichannel contact centre technology solutions, announces the release of Noble® Gamification 2.0, adding powerful new functionality to its award-winning employee engagement solution. Continue reading Noble Systems Introduces Noble Gamification 2.0
TTEC Announces Acquisition of FCR
TTEC, a leading digital global customer experience technology and services company focused on the design, implementation and delivery of transformative solutions for many of the world’s most iconic and disruptive brands, acquired FCR, a U.S.-based digitally enabled customer experience provider focused on the direct to consumer, e-commerce and hypergrowth markets. Continue reading TTEC Announces Acquisition of FCR
IBM Watson Helps Lufthansa Group Optimize Its Customer Service
IBM and the Lufthansa Group have joined forces to establish the Lufthansa AI Studio, a collaboration that will use artificial intelligence (AI) to help address the airline’s business challenges, such as improving customer service. Continue reading IBM Watson Helps Lufthansa Group Optimize Its Customer Service
Authenticity is the key to successful Digital Customer Service’ says Sabio
Digital self-service solutions specialist Sabio has identified authenticity as one of the key defining characteristics of successful virtual assistant and chatbot deployments. Continue reading Authenticity is the key to successful Digital Customer Service’ says Sabio
Study: Brands Must Embrace AI to Improve Communications With Customers
Companies need to look towards automation and Artificial Intelligence (AI) in order to provide customers with the service they want, according to a new study of more than 4,000 consumers and 600 customer experience leaders conducted by mobile messaging solutions provider OpenMarket. Continue reading Study: Brands Must Embrace AI to Improve Communications With Customers
Emotibot Technologies raised $45 million in a series B+ round
Recently, Emotibot announced the completion of the $45 million series B+ financing on its four-year establishment. This round was co-led by an important strategic partner and V FUND and Lingfeng Capital, followed by Keywise Capital, Zhong An Asset Management, Trend Investment, Puhua Capital, and VIA Capital. Continue reading Emotibot Technologies raised $45 million in a series B+ round
Fuze Announces Gong AI Integration to Deliver Insights from Sales Calls
Fuze, the leading cloud communications platform provider for the modern global enterprise announced a new integration with Gong, an AI-driven revenue intelligence platform for revenue teams. Continue reading Fuze Announces Gong AI Integration to Deliver Insights from Sales Calls
Specialized Gift Manufacturer Chooses Five9 to Deliver Exceptional Omnichannel Customer Service
Five9, a leading provider of the intelligent cloud contact centre announced that a leading specialized gift manufacturer and retailer has replaced its on-premise contact centre with the Five9 scalable, flexible and reliable cloud-based solution. Continue reading Specialized Gift Manufacturer Chooses Five9 to Deliver Exceptional Omnichannel Customer Service
Medallia Now Certified in the ServiceNow Store
Medallia, the global leader in experience management announced that it has received certification of its integrations with ServiceNow, available now in the ServiceNow Store. Continue reading Medallia Now Certified in the ServiceNow Store