British Gas Goes Live with Vlocity Energy & Utilities Cloud

Vlocity, Inc., a leading provider of industry-specific cloud software, and British Gas (part of Centrica), the largest energy and home services provider in the United Kingdom, today announced that the two companies have successfully implemented Vlocity Energy & Utilities Cloud, built on Salesforce, for the British Gas Industrial & Commercial (I&C) business division. Continue reading British Gas Goes Live with Vlocity Energy & Utilities Cloud

NICE Customer Journey Solutions Recognized for Delivering World-Class Customer Experience by TMC

NICE announced that its Customer Journey Solutions have won a 2019 Contact Center Technology Award from CUSTOMER Magazine. The accolade by TMC, a global media company dedicated to building online communities, honors NICE Customer Journey Solutions for dedication to ground-breaking innovation that drives its clients to deliver unparalleled customer experiences. Continue reading NICE Customer Journey Solutions Recognized for Delivering World-Class Customer Experience by TMC

World Leading Healthcare Company Deploys Bright Pattern Contact Center

A leading healthcare organization known for simplifying the healthcare experience has recently deployed Bright Pattern Contact Center for its omnichannel contact centre platform. The company is one of the world’s largest managed healthcare companies with over 100 million customers. Continue reading World Leading Healthcare Company Deploys Bright Pattern Contact Center