How one of the world’s leading video game companies improved in-game experience, by using its own players to provide timely, knowledgeable support to its community of players the world over… Continue reading World of Tanks taps into its best players to create powerful customer experiences
Daily Archives: October 1, 2019
UK companies risk falling behind foreign rivals unless they use more AI, Microsoft report reveals
Companies in the UK risk falling behind foreign rivals unless they use more artificial intelligence, a new report on the technology has revealed. Continue reading UK companies risk falling behind foreign rivals unless they use more AI, Microsoft report reveals
Maintel appoints Ioan MacRae as Chief Executive Officer
Maintel, the cloud and managed service specialist, is pleased to announce that Ioan MacRae will be joining the company as Chief Executive Officer on 14th October 2019. Continue reading Maintel appoints Ioan MacRae as Chief Executive Officer
Webhelp rings in its next phase of strategic development with new brand
Paris-headquartered Webhelp, the European leader in customer experience and business solutions revealed its revamped brand platform, supported by an updated visual identity. Continue reading Webhelp rings in its next phase of strategic development with new brand
NTT appoints Paolo Masselli as Chief Executive Officer for UK&I
NTT Ltd., the world-leading global technology services provider, announces Paolo Masselli as Chief Executive Officer for its UK and Ireland business. Masselli takes the role after serving as NTT Ltd.’s Chief Go-To-Market Practices Officer and will report directly to NTT Ltd.’s Global Chief Executive Officer, Jason Goodall to drive growth across the UK&I as a region. Continue reading NTT appoints Paolo Masselli as Chief Executive Officer for UK&I
CGS Survey Reveals a Blend of Automation and Human Interaction Will Drive Meaningful Connections Between Customers and Brands
CGS, a global provider of business applications, enterprise learning and outsourcing services announced findings from its 2019 CGS Customer Service Chatbots & Channels Survey. The results showed that consumers willingness to use AI as a go-to resource is waning as they struggle to have productive interactions. Continue reading CGS Survey Reveals a Blend of Automation and Human Interaction Will Drive Meaningful Connections Between Customers and Brands