LivePerson, a global leader in conversational commerce announced the launch of LiveIntent to help brands detect, analyse, and resolve customer intents in real time. Continue reading LivePerson launches LiveIntent, an AI-powered intent detection tool to help brands decipher consumer behaviours in real time
Daily Archives: October 10, 2019
Avaya IX™ Subscription Program Delivers Flexible UC and CC Consumption Model, Includes Avaya IX Spaces Cloud-based Collaboration and Meeting Solution
Avaya announced its new Avaya IX Subscription program, making it easier than ever for Enterprise customers to purchase and consume Avaya’s world-class communications and collaboration solutions to drive their business growth. Continue reading Avaya IX™ Subscription Program Delivers Flexible UC and CC Consumption Model, Includes Avaya IX Spaces Cloud-based Collaboration and Meeting Solution
Cyber Security Month: How clean is your contact centre?
Cyber Security Month aims to teach ‘cyber hygiene’ tips to consumers— but companies need to scrub up too, because contact centres can have dark corners where fraud festers. Continue reading Cyber Security Month: How clean is your contact centre?
Cirrus announces Cirrus Link Pay + the simple and secure way to process card payments across all channels
Cirrus, award-winning supplier of omni-channel cloud Contact Centre Solutions is adding Cirrus Link Pay + to its expanding portfolio of integrated solutions, to enable Payment Card Industry Data Security Standard (PCI DSS) Level 1 secure payments across all engagement channels. Continue reading Cirrus announces Cirrus Link Pay + the simple and secure way to process card payments across all channels
Say Insurance Selects Medallia to Optimise its Digital and Call Centre Experiences
Medallia, the global leader in experience management announced that Say Insurance, a brand of Shelter Insurance focused on property and casualty, has selected Medallia to optimize the experiences they deliver in digital and call centre channels. Continue reading Say Insurance Selects Medallia to Optimise its Digital and Call Centre Experiences
Dynamic Yield Launches Affinity-Based Personalization
Dynamic Yield, the AI-Powered Personalization Anywhere™ platform announced the release of Affinity-Based Personalization – a new capability allowing brands to leverage automatically generated user affinity profiles to easily build a new class of user segments and deliver highly-targeted experiences across channels. Continue reading Dynamic Yield Launches Affinity-Based Personalization
Avaya Previews Innovations for Avaya IX Workplace Unified Communications Portfolio
Avaya previewed Avaya IX Onespace, an industry-first solution in unified communications and collaboration that expands the capabilities of the Avaya IX Workplace UC portfolio. This new, all-in-one, highly customizable, intelligent workspace integrates multiple communication channels and applications into a single view with a personalized interface. Continue reading Avaya Previews Innovations for Avaya IX Workplace Unified Communications Portfolio
Experience Management Leader Medallia Acquires Idea and Innovation Platform Crowdicity
Medallia, the global leader in experience management announced it has acquired Crowdicity, the idea and innovation management platform that drives continuous innovation at scale. Continue reading Experience Management Leader Medallia Acquires Idea and Innovation Platform Crowdicity
Merchants GoLive with Avaya Private Cloud Contact Centre Transformation Project
Merchants, a customer management partner specialising in the business process outsourcing industry announced that the first phase of a global Contact Centre services transformation, has gone live with an Avaya Private Cloud solution. Continue reading Merchants GoLive with Avaya Private Cloud Contact Centre Transformation Project
Solvvy Recognized as a Leader for Customer Self-Service
Solvvy, an intelligent customer support platform, announced that G2 Crowd has named the company a Leader in the Momentum Report for Customer Self-Service. With one of the fastest-growing customer bases of any vendor, Solvvy believes it was was recognized for its overall value proposition, ease of use and implementation, and high customer ratings. Continue reading Solvvy Recognized as a Leader for Customer Self-Service