New research from 8×8 reveals that on average UK employees waste two hours every week trying to track down the right information internally, which is in turn impacting the quality of customer service they deliver. Continue reading Company productivity held back as employees are not able to access information, research report finds
Daily Archives: October 8, 2019
Hertsmere Borough Council makes life easier and faster for internal teams to support citizens using low-code
Supporting the 2020 Vision in Hertsmere’s Corporate Plan to work with their citizens to improve their communities and places, by investing in Netcall’s low-code technology. Continue reading Hertsmere Borough Council makes life easier and faster for internal teams to support citizens using low-code
Avaya Previews Innovations for Avaya IX Workplace Unified Communications Accelerating Collaboration and Enhancing Employee Experience
Avaya previewed the Avaya IX Onespace, an industry-first solution in unified communications and collaboration industry, that expands the capabilities of Avaya IX Workplace UC solutions with an all-in-one, highly customizable, intelligent workspace that ingrates multiple channels into a single view. Continue reading Avaya Previews Innovations for Avaya IX Workplace Unified Communications Accelerating Collaboration and Enhancing Employee Experience
Welcome to the new world of self-scheduling for frontline employees
As companies embrace digital possibilities to empower their workforce and re-define the customer experience, Magnus Geverts takes a closer look at what’s next for WFM. Here, he explores how self-scheduling technology is raising the bar for employee autonomy, ushering in a new era of contact centre freedom… Continue reading Welcome to the new world of self-scheduling for frontline employees
Enghouse Interactive to Showcase Omni-Channel Contact Centres at GITEX Technology Week
Enghouse Interactive, a leading developer of contact centre software and services, will be showcasing its latest omni-channel contact centre and call accounting solutions on Stand H2-A48 in Hall 2 at the 39th GITEX Technology Week (Dubai World Trade Centre, 6-10 October 2019). Continue reading Enghouse Interactive to Showcase Omni-Channel Contact Centres at GITEX Technology Week
Nuvias Group signs distribution partnership with Dropbox to bring smart workspace to the Channel
Nuvias, the EMEA high-value distributor, is broadening its vendor portfolio to incorporate Dropbox, the smart workspace. Nuvias is the first independent distributor signed by Dropbox, covering key Northern European markets. Continue reading Nuvias Group signs distribution partnership with Dropbox to bring smart workspace to the Channel