Avaya Previews Innovations for Avaya IX Workplace Unified Communications Accelerating Collaboration and Enhancing Employee Experience

Avaya previewed the Avaya IX Onespace, an industry-first solution in unified communications and collaboration industry, that expands the capabilities of Avaya IX Workplace UC solutions with an all-in-one, highly customizable, intelligent workspace that ingrates multiple channels into a single view. Continue reading Avaya Previews Innovations for Avaya IX Workplace Unified Communications Accelerating Collaboration and Enhancing Employee Experience

Welcome to the new world of self-scheduling for frontline employees

As companies embrace digital possibilities to empower their workforce and re-define the customer experience, Magnus Geverts takes a closer look at what’s next for WFM. Here, he explores how self-scheduling technology is raising the bar for employee autonomy, ushering in a new era of contact centre freedom… Continue reading Welcome to the new world of self-scheduling for frontline employees

Enghouse Interactive to Showcase Omni-Channel Contact Centres at GITEX Technology Week

Enghouse Interactive, a leading developer of contact centre software and services, will be showcasing its latest omni-channel contact centre and call accounting solutions on Stand H2-A48 in Hall 2 at the 39th GITEX Technology Week (Dubai World Trade Centre, 6-10 October 2019). Continue reading Enghouse Interactive to Showcase Omni-Channel Contact Centres at GITEX Technology Week