Vonage, a global leader in business cloud communications, has announced the launch of its Conversation API at the Company’s user and developer conference, Vonage Campus. As the newest addition to the Vonage API Platform, the Conversation API enables developers and enterprises to create customized, real-time conversations that maintain context across multiple channels, including messaging and voice. Continue reading Vonage Conversation API to Drive Superior Customer Experience Through Conversations
Daily Archives: October 30, 2019
A 5-point plan for the new era of Customer Experience Intelligence
Advances in analytics and AI are pushing the barriers for Workforce Management (WFM) and Magnus Geverts at Teleopti, a Calabrio company, says it’s time to act now to take advantage of new initiatives, starting with a data-infused WFM strategy for better human interactions and superior customer experiences… Continue reading A 5-point plan for the new era of Customer Experience Intelligence
Loway Switzerland announces the release of QueueMetrics call centre suite version 19.10
Loway Switzerland, worldwide leading provider of solutions for call-centers based on the Asterisk PBX technology, is glad to announce the new version of its worldwide renowned monitoring and reporting suite QueueMetrics. Continue reading Loway Switzerland announces the release of QueueMetrics call centre suite version 19.10