CallMiner, the leading provider of award-winning speech and customer engagement analytics platform, Eureka announced enhancements to its text analytics capabilities to increase the intelligence organizations can derive from customer interactions and customer journey analysis, across communications channels. Continue reading CallMiner Enhances Text Analytics Improving Customer and Agent Performance Insight Across Communication Channels
Monthly Archives: November 2019
SurveyMonkey Launches Einstein Bot on Salesforce AppExchange to Help Brands Improve Customer Experience
SurveyMonkey announced it has launched SurveyMonkey Einstein Bot on Salesforce AppExchange, empowering customers to capture real-time feedback from conversational bot interactions. The SurveyMonkey Einstein Bot caters to brands who want to improve their customer experience programs by offering a simple chatbot interaction to collect feedback. Continue reading SurveyMonkey Launches Einstein Bot on Salesforce AppExchange to Help Brands Improve Customer Experience
Coveo and Sitecore Expand Offering to Bring AI-Powered Search and Recommendations for Mid-Market Customers
Coveo, the AI solutions leader, and Sitecore®, the global leader in digital experience management software announced an expanded offering that includes the development of a new AI-powered search and recommendations solution for mid-market customers that will provide best-in-class capabilities, previously accessible only to enterprise-level customers. Continue reading Coveo and Sitecore Expand Offering to Bring AI-Powered Search and Recommendations for Mid-Market Customers
NEC and AudioCodes Collaborate to Provide Monitoring and Analytics Solution
AudioCodes, a leading vendor of advanced voice networking and media processing solutions for the digital workplace announced that it is collaborating with NEC Corporation to offer a comprehensive voice and data layer network monitoring and analytics solution. Continue reading NEC and AudioCodes Collaborate to Provide Monitoring and Analytics Solution
IPC and Red Box Form Strategic Partnership
IPC, a leading global provider of secure, compliant communications and networking solutions for the financial markets community, has partnered with Red Box, a leading dedicated voice capture specialist to further service the global financial markets needs around secure voice recording and compliance. Continue reading IPC and Red Box Form Strategic Partnership
Aimie Chapple joins Capita Customer Management
Aimie Chapple has taken up her new post as head of Capita Customer Management. Continue reading Aimie Chapple joins Capita Customer Management