Five9, the leading provider of the intelligent cloud contact centre announced that a recreational products manufacturer has chosen to replace its on-premise contact centre and move to the cloud with Five9. Continue reading Outdoor Recreational Products Manufacturer Moves Contact Centre to the Cloud with Five9
Monthly Archives: November 2019
Utilita Deploys Thoughtonomy Digital Workers to Enhance Customer Service and Accelerate Digital Transformation
Utilita, one of Britain’s leading suppliers of Smart Pay As You Go Energy, has recruited a digital ‘workforce’ to relieve their human counterparts of laborious, time-consuming tasks and make the business more efficient. Continue reading Utilita Deploys Thoughtonomy Digital Workers to Enhance Customer Service and Accelerate Digital Transformation
Workforce Management Keeps Employees Engaged
Business Systems UK’s Will Davenport says call centre workforce management is not only about planning and managing your workforce – it’s also about empowering your people… Continue reading Workforce Management Keeps Employees Engaged
Content Guru Wins Ventana Research Digital Leadership Award 2019
Global leader in cloud contact centre technology, Content Guru, has won the Customer Experience category of the prestigious Ventana Research Digital Leadership Awards 2019, for its customer engagement platform, storm®. Continue reading Content Guru Wins Ventana Research Digital Leadership Award 2019
PCI Pal urges businesses to remove ‘tick box’ mentality to ensure year-round PCI DSS compliance
With just 36.7% of organisations actively maintaining PCI DSS programmes in 2018, PCI Pal®, the secure payments provider to contact centres, is urging security and compliance bosses to embrace modern cloud strategies, combined with rigorous updates and testing to make year-round PCI compliance an easier task to bear. Continue reading PCI Pal urges businesses to remove ‘tick box’ mentality to ensure year-round PCI DSS compliance
YMCA of the USA Displaces Aging On-premises System With Talkdesk Enterprise Cloud Contact Center
Talkdesk®, the cloud contact centre for innovative enterprises announced YMCA of the USA selected Talkdesk as its contact centre solution and completed implementation in April 2019. Facing high upgrade costs to modernize its aging on-premises system, YMCA of the USA instead chose the flexibility and scalability of Talkdesk Enterprise Cloud Contact Center. Continue reading YMCA of the USA Displaces Aging On-premises System With Talkdesk Enterprise Cloud Contact Center