Hinduja Global Solutions (HGS), a global leader in business process management (BPM) announced it has been recognized in NelsonHall’s Vendor Evaluation & Assessment Tool (NEAT) as a leader in CX Improvement Capability in the Retail & CPG sectors. The evaluation analyzes the performance of vendors offering customer experience (CX) services in the retail and CPG sectors. Continue reading HGS Named a Leader in NelsonHall’s NEAT Evaluation for CX Improvement Capability
Monthly Archives: February 2020
Tritium Digitally Transforms Global Communications with RingCentral Cloud Solution
Tritium, an Australian technology company that designs and manufactures the world’s most advanced DC fast and high-power chargers for electric vehicles, has selected RingCentral Australia a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions and a wholly owned subsidiary of RingCentral, as its new global communications solution. Continue reading Tritium Digitally Transforms Global Communications with RingCentral Cloud Solution
Citizens Willing to Share Personal Data with Government in Exchange for Enhanced Customer Services, Accenture Survey Finds
The majority of citizens are willing to share personal information with government agencies in exchange for better service, according to a global study issued by Accenture. Continue reading Citizens Willing to Share Personal Data with Government in Exchange for Enhanced Customer Services, Accenture Survey Finds
Five9 to Acquire Virtual Observer
Five9, the leading provider of the intelligent cloud contact centre announced the execution of a definitive agreement to acquire Virtual Observer, formerly known as CSI, an innovative provider of cloud-based Workforce Optimization (WFO), also known as Workforce Engagement Management (WEM), solutions. Continue reading Five9 to Acquire Virtual Observer
Dermalogica Selects 8×8 X Series with Contact Centre to Power its Customer Service Experience in UK and Ireland
8×8, a leading integrated cloud communications platform, announced its partnership with Dermalogica, a leading skincare provider across England and Ireland, with 6,000 skin therapists. Continue reading Dermalogica Selects 8×8 X Series with Contact Centre to Power its Customer Service Experience in UK and Ireland
Swisscom Quadruples Customer Interactions in Just Six Months with Genesys Messaging for Apple Business Chat
Genesys®, the global leader in cloud customer experience and contact centre solutions, announced that Swisscom’s customer satisfaction, efficiency and transactional Net Promoter Score® have improved by nearly 10% on messaging channels since deploying Genesys Messaging for Apple Business Chat just six months ago. Continue reading Swisscom Quadruples Customer Interactions in Just Six Months with Genesys Messaging for Apple Business Chat