iQor, a managed services provider of customer engagement and technology-enabled BPO solutions, announced the release of its newly enhanced customer speech analytics platform. Continue reading iQor Enhances its Speech Analytics Platform to Help Deliver Better Customer Experiences
Monthly Archives: March 2020
Observe.AI and Telarus Partner to Bring AI-Driven Speech Analytics and Quality Management Platform to Market
Observe.AI, the leader in AI-powered speech analytics and quality management for voice customer service announced that it has partnered with Telarus, the largest U.S.-based technology services distributor (master agent). Observe.AI’s Voice AI platform will be the first of its kind in Telarus’ portfolio of suppliers. Continue reading Observe.AI and Telarus Partner to Bring AI-Driven Speech Analytics and Quality Management Platform to Market
Hootsuite Takes Social Listening to a Whole New Level
Hootsuite, the global leader in social media management unveiled its new listening solution Insights Powered by Brandwatch. The tool integrates directly into the Hootsuite dashboard, allowing businesses to elevate consumer intelligence by finding and analyzing the most pertinent and complex conversations surrounding their brand. Continue reading Hootsuite Takes Social Listening to a Whole New Level
Genesys Acquires nGUVU
Genesys® has acquired its long-standing partner, nGUVU, to add gamification to its comprehensive workforce engagement management (WEM) suite. Based in Montreal, Canada, nGUVU is a cloud-based software provider of gamified solutions that use machine learning and behavioral analytics to improve employee engagement and performance. Continue reading Genesys Acquires nGUVU
DD get their Teeth into Workplace Modernisation with Britannic Technologies
DD, formerly known as Dental Directory has embarked on a digital transformation journey to modernise its workplace with Britannic Technologies, specialists in voice communications, systems integration and managed services. Continue reading DD get their Teeth into Workplace Modernisation with Britannic Technologies
New Calabrio ONE and Twilio Flex Integration Offers a Flexible, Data-Rich Experience for Cloud Contact Centres
Calabrio, the customer experience intelligence company, has announced a deep technology integration with Twilio and Twilio Flex, its programmable contact centre platform. Continue reading New Calabrio ONE and Twilio Flex Integration Offers a Flexible, Data-Rich Experience for Cloud Contact Centres