As your organisation navigates potential emergency situations that force agents to work from home, as well as the rise of homeworking in general with organisations, Business Systems and NICE inContact have your contact centre technology needs covered. Continue reading Checklist: Managing Work-from-Home Contact Centre Agents
Monthly Archives: May 2020
LogMeIn Introduces Remote Deployment to Help IT Admins Remotely Install GoToMyPC During Shift to Remote Work
LogMeIn, a leading provider of solutions for the work-from-anywhere era, has launched Remote Deployment for GoToMyPC enabling IT administrators and business professionals to remotely deploy, install, and configure GoToMyPC remote access software across any number of computers simultaneously. Continue reading LogMeIn Introduces Remote Deployment to Help IT Admins Remotely Install GoToMyPC During Shift to Remote Work
Qualtrics Announces Powerful New Capabilities
Qualtrics announced a new collection of innovative capabilities across CoreXM™. New capabilities help organizations better serve customers and employees by going beyond simply measuring experiences, to taking intentional action on closing experience gaps. Continue reading Qualtrics Announces Powerful New Capabilities
8×8 Selects Oracle as the Cloud Platform for its Secure Video Meeting Solutions
Oracle announced that 8×8, a leading integrated cloud communications platform, is using Oracle Cloud Infrastructure to power its secure Jitsi.org and 8×8 video meeting solutions as it scales to handle explosive growth in users. Continue reading 8×8 Selects Oracle as the Cloud Platform for its Secure Video Meeting Solutions
‘Gig’ customer service booming during Covid-19, says report
Two thirds of people signed up on ‘gig’ customer service (GigCX) platforms are seeing an increase in demand for customer service tasks since the COVID-19 pandemic began, according to The ‘Annual Gig Customer Service’ report, released today by AI-driven gig customer service platform Limitless. Continue reading ‘Gig’ customer service booming during Covid-19, says report
LogMeIn Unlocks Untapped Potential of Co-Browsing with Rescue Live Guide
LogMeIn announced the launch of Rescue Live Guide, which provides instant and secure co-browsing capabilities that enable customer service agents to resolve issues faster via guided, personalised support. Continue reading LogMeIn Unlocks Untapped Potential of Co-Browsing with Rescue Live Guide