Fonolo, the cloud-based call-back solution pioneer, announced that it has partnered with one of the United Kingdom’s top contact centre resellers to bring its innovative call-back solutions to companies across the UK. Continue reading Fonolo and Conn3ct Partner
Monthly Archives: May 2020
Working with channel partners to meet changing technology requirements
Covid-19 poses a significant risk to both channel partners and vendors. In return, it’s also the time for partners to communicate closely and in a transparent manner with vendors. Steve Haworth, CEO of the TeleWare Group, explores why this closer relationship will help both partners and vendors to successfully navigate this crisis period… Continue reading Working with channel partners to meet changing technology requirements
AWS Announces General Availability of Amazon Kendra
Amazon Web Services (AWS), an Amazon.com company, announced the general availability of Amazon Kendra, a highly accurate and easy to use enterprise search service powered by machine learning. Continue reading AWS Announces General Availability of Amazon Kendra
Anywhere365 Receives a Follow-on Investment of €20 Million From Existing Investor Bregal Milestone
Anywhere365, the leading software provider for Enterprise Dialogue Management and Cloud Contact Center for Microsoft Teams, announced that it has received an additional €20 million investment from its existing investor Bregal Milestone. Continue reading Anywhere365 Receives a Follow-on Investment of €20 Million From Existing Investor Bregal Milestone
Five9 Industry Leading Digital Engagement Up-Levels Enterprises to Provide a Seamless Customer Experience Across Multiple Channels
Five9 announced the introduction of Five9 Digital Engagement – a substantially enhanced suite of applications that empower businesses to deliver exceptional digital-first omnichannel experiences and a seamless, personalized human experience with their customers. Continue reading Five9 Industry Leading Digital Engagement Up-Levels Enterprises to Provide a Seamless Customer Experience Across Multiple Channels
Two-Thirds of Respondents Say Technology is Not Delivering Stronger Customer Relationships
Appian announced the results of its “Business Automation Technologies and the Customer Experience” survey. The objective of the survey, conducted by IDG, was to understand employee attitudes at large organizations across the United States and Europe with respect to business automation technologies and the “humanization” of business-to-customer relationships. Continue reading Two-Thirds of Respondents Say Technology is Not Delivering Stronger Customer Relationships