Pega Launches Ethical Bias Check To Help Prevent AI Discrimination Across All Customer Interactions

Pegasystems announced Ethical Bias Check, a new capability of Pega Customer Decision Hub™ that helps eliminate biases hidden in the artificial intelligence (AI) driving customer engagements. The feature flags possible discriminatory offers and messages generated by AI across all channels before they reach the customer. Continue reading Pega Launches Ethical Bias Check To Help Prevent AI Discrimination Across All Customer Interactions

Banca Transilvania Chooses Vonage to Power its Digital Transformation

Vonage, a global business cloud communications leader, announced that Banca Transilvania has chosen Vonage to power its digital transformation of traditional banking. The first bank in Romania is leveraging the Vonage API Platform to offer customers an AI-powered virtual assistant through WhatsApp using the Vonage Messages API. Continue reading Banca Transilvania Chooses Vonage to Power its Digital Transformation

The Prada Group Selects Sprinklr to Reach a New Generation of Luxury Customers through Modern Channels

Sprinklr, the leading Customer Experience Management platform (CXM) announced that the Prada Group, a global leader in the luxury goods industry, is using Sprinklr to enable its data-driven social advertising and engagement strategy. Continue reading The Prada Group Selects Sprinklr to Reach a New Generation of Luxury Customers through Modern Channels

Semafone Helps Businesses Quickly and Easily Achieve PCI DSS Compliance With Turnkey Hybrid Cloud Solution

Semafone®, the leading provider of data security and multi-channel compliance solutions for call and contact centres introduced Rainier® – a new, turnkey, fully managed hybrid cloud solution for secure omnichannel payments. Rainier is a plug-and-play hardware appliance that is supplied, fully installed and managed by Semafone. Continue reading Semafone Helps Businesses Quickly and Easily Achieve PCI DSS Compliance With Turnkey Hybrid Cloud Solution

Talkdesk powers Ion Solar with cloud solutions for flexibility, scalability and business continuity

Talkdesk® announced Ion Solar selected Talkdesk to power its customer service operations. A premium solar provider for commercial and residential customers, Ion Solar moved its entire customer service, sales and support operations to Talkdesk CX Cloud for its ease of use, simple customizations, ability to quickly scale service to match seasonal needs and robust integration options. Continue reading Talkdesk powers Ion Solar with cloud solutions for flexibility, scalability and business continuity