Cogito, a leader in real-time emotional intelligence solutions, today announced significant enhancements to Cogito Dialog – AI that analyzes phone conversations and provides real-time guidance for frontline call centre agents to better engage with customers. Continue reading Cogito Delivers Unmatched Insight to Support Service Leaders Amid Shift to Remote Work with Latest Release of Cogito Dialog
Monthly Archives: May 2020
Speakeasy AI Announces Deeper Integration as Part of Genesys Partnership
Speakeasy AI announced a deeper investment in Genesys as a partner solution, given recent successes with their integration. Speakeasy AI’s integration with Genesys IVR solutions is demonstrating capabilities for conversational AI for Genesys customers that are unmatched in the IVR industry. Continue reading Speakeasy AI Announces Deeper Integration as Part of Genesys Partnership
Work-from-home to be part of the new normal for over 50 per cent of UK contact centres
Work-from-home could be the post Covid-19 lockdown norm for the majority of contact centre workers according to a new online poll. Continue reading Work-from-home to be part of the new normal for over 50 per cent of UK contact centres
Capital City College Group adopts Puzzel for multi-brand contact centre
Puzzel, a leading cloud-based contact centre software provider, has announced that London’s largest further education college group, Capital City College Group, has successfully implemented Puzzel’s omni-channel customer service solution including the latest AI-powered Agent Assist technology. Continue reading Capital City College Group adopts Puzzel for multi-brand contact centre
Verizon officially closes BlueJeans deal
Verizon welcomes 390 new employees today after officially closing the deal with BlueJeans Network. Keeping businesses connected has always been a priority for Verizon. Continue reading Verizon officially closes BlueJeans deal
Genesys and Zoom Join Forces to Improve Employee Collaboration and Customer Experiences
Genesys®, the global leader in cloud customer experience and contact centre solutions, announced it is partnering with Zoom Video Communications, Inc. to make it easier for teams to work together more efficiently. Continue reading Genesys and Zoom Join Forces to Improve Employee Collaboration and Customer Experiences