Confirmit, the leading global solutions provider for Customer Experience, Employee Experience and Market Research announced that Kyle Ferguson has joined the company as Chief Executive Officer. Continue reading Confirmit Names Kyle Ferguson as New CEO
Monthly Archives: May 2020
Pega Launches Ethical Bias Check To Help Prevent AI Discrimination Across All Customer Interactions
Pegasystems announced Ethical Bias Check, a new capability of Pega Customer Decision Hub™ that helps eliminate biases hidden in the artificial intelligence (AI) driving customer engagements. The feature flags possible discriminatory offers and messages generated by AI across all channels before they reach the customer. Continue reading Pega Launches Ethical Bias Check To Help Prevent AI Discrimination Across All Customer Interactions
Banca Transilvania Chooses Vonage to Power its Digital Transformation
Vonage, a global business cloud communications leader, announced that Banca Transilvania has chosen Vonage to power its digital transformation of traditional banking. The first bank in Romania is leveraging the Vonage API Platform to offer customers an AI-powered virtual assistant through WhatsApp using the Vonage Messages API. Continue reading Banca Transilvania Chooses Vonage to Power its Digital Transformation
The Prada Group Selects Sprinklr to Reach a New Generation of Luxury Customers through Modern Channels
Sprinklr, the leading Customer Experience Management platform (CXM) announced that the Prada Group, a global leader in the luxury goods industry, is using Sprinklr to enable its data-driven social advertising and engagement strategy. Continue reading The Prada Group Selects Sprinklr to Reach a New Generation of Luxury Customers through Modern Channels
Enghouse Interactive Signs Partnership Agreement with converse360
Enghouse Interactive has signed customer experience specialist, converse360 as a member of its EMEA partner programme. converse360 creates and develops software that enables businesses to intelligently automate interactions with their customers. Continue reading Enghouse Interactive Signs Partnership Agreement with converse360
Semafone Helps Businesses Quickly and Easily Achieve PCI DSS Compliance With Turnkey Hybrid Cloud Solution
Semafone®, the leading provider of data security and multi-channel compliance solutions for call and contact centres introduced Rainier® – a new, turnkey, fully managed hybrid cloud solution for secure omnichannel payments. Rainier is a plug-and-play hardware appliance that is supplied, fully installed and managed by Semafone. Continue reading Semafone Helps Businesses Quickly and Easily Achieve PCI DSS Compliance With Turnkey Hybrid Cloud Solution