Technology

Servion Expands its Contact Center and Collaboration Expertise in UK with New Cisco Certifications

Servion Global Solutions (Servion), a leading Contact Center and Digital Customer Experience (CX) solution provider announced it has achieved Cisco CMSP Master Certified Partner Status in United Kingdom, placing it among a select group of partners that can sell, install and manage Cisco Contact Center and Collaboration solutions in United Kingdom.

Servion’s Cisco partner certifications now include:

  • Cisco Webex Calling that allows Servion to help small to mid-sized businesses with a range of cross-architecture solutions, including design, collaboration, implementation and managed services
  • Cisco Collaboration SaaS Authorization that allows Servion to quote, design, deploy and manage Webex Cloud and on-prem solutions
  • Cisco Unified Contact Center Enterprise Satellite Authorization that allows Servion to sell, deploy and manage Cisco Unified Contact Center solutions targeted to the high-end enterprise contact centres
  • Cisco Cloud and Managed Services Master Partner for Collaboration and Contact Center that Servion leverages to run contact centre solutions with lower TCO.

Servion, a Cisco Advanced Technology Partner since 2006, employs over 250 Cisco-certified Contact Center Sales specialists, Pre-Sales Engineers, Implementation consultants, CX Managers and has implemented more than 200 Cisco on-prem and cloud contact center solutions. With one of the highest Net Promoter Score (NPS of 65) in the industry, Servion is excited to bring its expertise and innovation to its UK clientele.

Servion’s platform-driven 24 x 7 end-to-end proactive managed services is a unique value proposition and allows enterprises to focus on delivering exceptional customer experiences instead of worrying about daily operational challenges.

“We have been rapidly expanding our client base in United Kingdom and the Cisco CMSP Certified Partner Status strengthens our partnership with Cisco and further qualifies us to work with leading enterprises in United Kingdom,” said Laurent Philonenko, CEO at Servion. “This certification further enhances our team’s expertise to deliver the most innovative contact centre and collaboration solutions to our customers.”