ContactEngine Inc., the proactive conversational AI technology used by large corporations across industries to automate customer communications, has announced the appointment of two new board members – Michael Beckley and Tarita Miller.
Both widely experienced in the technology industry, Michael and Tarita bring a wealth of knowledge to the table. Michael is a founder and the Chief Technology Officer of software company Appian, where he leads the company’s technology vision and oversees customer initiatives worldwide. He also serves on the Industrial Advisory Board for the University of Virginia’s Computer Science Department.
Tarita is a solutions implementation expert who managed several network operation centers for Verizon for over thirty years and was most recently responsible for supporting the operation call centers for the entire Verizon footprint. Tarita joined ContactEngine in late 2019 as a program manager, where she combines innovation, technology, and collaboration to create transformational customer experiences for clients. She is also Founder & CEO of Pathways4Enlightenment, a counselling and educational LLC, and has served on various boards including Junior Achievement, Jamaica Center for Arts and Learning (New York) and the Visions – Services for the Blind & Visually Impaired (New York).
Giles Bryan, CEO of ContactEngine Inc., commented: “We are delighted to have both Michael Beckley and Tarita Miller join the board. Aside from their notable expertise, Michael and Tarita bring with them a passion for innovation. We pride ourselves on innovation at ContactEngine – it is an important part of our company culture and differentiates us. Michael and Tarita will be great stewards for ContactEngine as we look to provide exceptional customer experiences with our technology and capabilities.”
ContactEngine has customers in multiple industries internationally, including in banking, insurance, retail, telecommunications and utilities, with clients such as British Gas, BT, Sky, TELUS, Verizon, Virgin Media and Whirlpool.
“It is a very exciting time for ContactEngine. As leaders in the global customer engagement software market, the company has a significant part to play in revolutionising the customer experience for some of the world’s largest brands. I hope that with my experience in the software industry I can help ContactEngine’s growth and development in the Conversational AI space”, says Beckley.
Miller commented, “ContactEngine has enabled me to combine innovation, technology, collaboration, and programme management to create transformational customer experiences for our clients. I am thrilled to be taking this a step further by joining the board. I am very much looking forward to helping ContactEngine become even more of a leading force in AI-powered communications.”
ContactEngine is a Conversational AI technology that enables brands to proactively engage customers in conversations that fulfil business objectives. ContactEngine automates outbound customer engagement across all channels and generates unique insights into the changing patterns of communication by applying demographic and intent analysis, linguistics, and ground-breaking artificial intelligence principles to mass volumes of raw data. ContactEngine transforms the way global brands engage with their customers – saving brands millions and making their customers happier.
For more information about ContactEngine, please visit contactengine.com