Sabio Group acquires Coverage Group in France

Sabio Group has announced the acquisition of Coverage Group, one of France’s leading independent providers of customer experience and communications technology solutions. The acquisition supports Sabio’s goal of becoming the leading player across the European CX market and will add significant scale to the company’s French operations. Continue reading Sabio Group acquires Coverage Group in France

CM.com completes acquisition of CX Company

CM.com, a global Conversational Commerce provider, has completed the acquisition of CX Company, a European (cloud-based) digital conversation platform designed to automatically engage customers in a personalized manner via virtual assistants, intelligent chatbots, and conversational artificial intelligence (AI). Continue reading CM.com completes acquisition of CX Company

Qualtrics Strengthens Video Feedback Capabilities with Enhanced Voxpopme Integration

Qualtrics, the leader in customer experience and creator of the experience management category announced enhancements to their Voxpopme integration, empowering customers to easily capture video feedback that directly integrates into the Qualtrics XM Platform™. Continue reading Qualtrics Strengthens Video Feedback Capabilities with Enhanced Voxpopme Integration

Vodafone NZ launches Vodafone Connect powered by AWS

Vodafone New Zealand (NZ), one of the country’s leading digital services and connectivity companies, launches Vodafone Connect, a contact centre solution that runs on Amazon Web Services (AWS). The new cloud-based solution is designed to support organisations with customer contact and engagements, create personalised customer experiences, and reduce costs. Continue reading Vodafone NZ launches Vodafone Connect powered by AWS

Gartner Says CMOs Remain Optimistic About Budgets Post-COVID19, Despite Bleak Outlook from C-Suite Colleagues

While companies have cut back on marketing budgets due to COVID-19, 73% of CMOs expect the pandemic’s negative impact to be short lived, with a positive outlook for business performance in the 18-24 months, according to Gartner’s CMO Spend Survey 2020. Continue reading Gartner Says CMOs Remain Optimistic About Budgets Post-COVID19, Despite Bleak Outlook from C-Suite Colleagues

Sitel Group Report Reveals Customer Experience Reigns As Brand Loyalty Driver Through the Pandemic

Prior to COVID-19, just over half (54%) of consumers reported having a better experience shopping online; however, after facing nearly three months of COVID-19, 76% of consumers moved to online shopping for items they would typically buy in store. Continue reading Sitel Group Report Reveals Customer Experience Reigns As Brand Loyalty Driver Through the Pandemic