Verizon powers intuitive customer experiences with Google Cloud

13th July 2020: Verizon customers in search of support may soon find a more natural and streamlined digital experience, thanks to a new collaboration with Google Cloud. What they won’t see behind this experience is the conversational artificial intelligence (AI) that can help customer care agents respond to customer queries, as well as assist consumers directly. Continue reading Verizon powers intuitive customer experiences with Google Cloud

Guide: Business Continuity & Disaster Recovery in the Contact Centre

13th July 2020: Disasters and their effects on contact centres can come without warning and impact your company’s image and bottom line. If you haven’t implemented a disaster recovery or business continuity plan, your contact centre platform might not have the scalability and flexibility needed to respond to the situation. Continue reading Guide: Business Continuity & Disaster Recovery in the Contact Centre

Paul Holden Named New Head of Sales at Akixi

13th July 2020: Leading call reporting and analytics company, Akixi, has announced that Paul Holden joined the company on 6th July 2020 as Head of Sales. With a remit covering Akixi’s global sales activity, Paul will manage the company’s sales operations and be responsible for opening new markets and channels, and driving new customer acquisition. Continue reading Paul Holden Named New Head of Sales at Akixi

Freshworks completes key acquisition with Flint to strengthen intelligent automation for IT teams

13th July 2020: Freshworks announced that it completed a key acquisition with Flint, a leading IT orchestration and cloud management platform, to bolster Freshservice’s IT service management (ITSM) and IT operations management (ITOM) capabilities. Continue reading Freshworks completes key acquisition with Flint to strengthen intelligent automation for IT teams

Teleperformance to Hire Thousands for Work-at-Home Jobs in the US

13th July 2020: Teleperformance announced that it will hire thousands of people across the US for full-time, part-time, and seasonal work-at-home jobs for technical support, customer service, licensed healthcare insurance, and sales. Hundreds will also be hired for managerial roles as supervisors, team leaders, trainers, workforce management, and quality assurance. Continue reading Teleperformance to Hire Thousands for Work-at-Home Jobs in the US

New Research Recognises Verint for Top Customer Satisfaction Scores in AI and Customer Self-Service

13th July 2020: Verint® announced it received highly satisfied scores from customers in product satisfaction, implementation and overall vendor satisfaction in DMG Consulting LLC’s new 2020/2021 Intelligent Virtual Agent Product and Market Report*. Continue reading New Research Recognises Verint for Top Customer Satisfaction Scores in AI and Customer Self-Service