Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has announced its partnership with AI communications leader, EBO.ai to provide businesses with intuitive, intelligent customer service tools and support powered by the Vonage Communications Services Platform. Continue reading Vonage Partners with Conversational AI Platform EBO.ai to Enable Intelligent Customer Support for Businesses
Daily Archives: July 9, 2020
Genesys Names Marylou Maco New Head of Global Sales and Field Operations
Genesys® has appointed technology sales veteran Marylou Maco as its new executive vice president of Global Sales and Field Operations. Maco takes the helm from Mark Turner who is leaving after nearly 20 years at Genesys, where he was instrumental in helping the company seize market leadership and establish its cloud foundation. Continue reading Genesys Names Marylou Maco New Head of Global Sales and Field Operations
Medallia Partners with Adobe to Deliver Complete View of End-to-End Customer Experience Journey
Medallia announced an integration between Medallia Experience Cloud and Adobe Experience Platform (AEP) that gives brands comprehensive insights into the complete customer journey to deliver highly personalised real-time experiences that increase purchase frequency. Continue reading Medallia Partners with Adobe to Deliver Complete View of End-to-End Customer Experience Journey
Sprinklr Announces Integration with Google’s Business Messages
Sprinklr, the leading Customer Experience Management platform (CXM) announced its integration with Google’s Business Messages, making it even easier for brands to respond to messages from customers who find their business listing on Google. Continue reading Sprinklr Announces Integration with Google’s Business Messages
Zendesk Releases CX Benchmark Report for Startups Showing the Path to Success is in CX
Zendesk released the Zendesk Startups CX Benchmark Report, documenting how early-stage startups that invest in customer experience (CX) outperform their peers. The data shows that while there is no one-size-fits-all approach, startup success stories have one thing in common: the ability to provide more holistic support to customers from the beginning. Continue reading Zendesk Releases CX Benchmark Report for Startups Showing the Path to Success is in CX
InMoment Helps the World’s Top Brands Determine Their Best ‘Return to Work’ Strategies with Tailored Feedback Solution
InMoment®, the leading provider of Experience Intelligence (XI)™, and a leader in employee experience (EX) and customer experience (CX) solutions, announced an employee Return to Work technology offering designed to identify employee attitudes about office or at-home workplace safety and personal health, work procedures and environmental needs, and ongoing employee well-being as employees adapt to new working environments. Continue reading InMoment Helps the World’s Top Brands Determine Their Best ‘Return to Work’ Strategies with Tailored Feedback Solution