Vonage Contact Center helps Homeless Link handle 250% increase in calls during COVID-19

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, announced that Homeless Link has been able to handle a 250 percent increase in calls while operating remotely, in response to the COVID-19 pandemic, with the Vonage Contact Center. Continue reading Vonage Contact Center helps Homeless Link handle 250% increase in calls during COVID-19

IMImobile announces HIPAA compliance

IMImobile, announced it has completed its HIPAA compliance assessment for its customer interaction management platform, IMIconnect, as well as its interactive marketing cloud and contact centre applications. This assessment ensures patient and health information are processed in accordance with the privacy and security rules of HIPAA (Health Insurance Portability and Accountability Act of 1996). Continue reading IMImobile announces HIPAA compliance

SITA Improves Customer Experience for Air Passengers with Genesys

Aviation is a fast paced industry with constant change. SITA is at the forefront of providing services to 2,800 airlines, airports and government agencies to ensure hassle free passenger journeys. Faced with increased maintenance costs of its legacy on-premises system, SITA moved its contact centre to the cloud with Genesys®, the global leader in cloud customer experience and contact centre solutions. Continue reading SITA Improves Customer Experience for Air Passengers with Genesys

Anywhere365 Acquires PeterConnects

Anywhere365, the leading provider for Enterprise Dialogue Management and a pioneer in customer service technology for Microsoft Teams, acquires PeterConnects, a provider of advanced communications software solutions for the unified collaboration platforms of Microsoft and Cisco, including the cloud offerings of Microsoft Teams, Cisco Webex Calling and Broadworks. Continue reading Anywhere365 Acquires PeterConnects

Kustomer Selected As Enterprise Customer Service CRM Available In Shopify Plus Certified App Program

Kustomer, the omnichannel SaaS platform reimagining enterprise customer service to deliver standout experiences, announced that it has been selected as an enterprise customer service CRM platform in the Shopify Plus Certified App Program. Continue reading Kustomer Selected As Enterprise Customer Service CRM Available In Shopify Plus Certified App Program

IBM to Acquire WDG Automation to Advance AI-Infused Automation Capabilities for Enterprises

IBM announced it has reached a definitive agreement to acquire Brazilian software provider of robotic process automation (RPA) WDG Soluções Em Sistemas E Automação De Processos LTDA (referred to as “WDG Automation” throughout). Continue reading IBM to Acquire WDG Automation to Advance AI-Infused Automation Capabilities for Enterprises