Customer management and service provider Ascensos is to open its first contact centre in Turkey as part of an expansion into eastern Europe, the Middle East and Asia. Continue reading Ascensos announces major expansion into Turkey
Daily Archives: July 8, 2020
Vonage Contact Center helps Homeless Link handle 250% increase in calls during COVID-19
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, announced that Homeless Link has been able to handle a 250 percent increase in calls while operating remotely, in response to the COVID-19 pandemic, with the Vonage Contact Center. Continue reading Vonage Contact Center helps Homeless Link handle 250% increase in calls during COVID-19
IMImobile announces HIPAA compliance
IMImobile, announced it has completed its HIPAA compliance assessment for its customer interaction management platform, IMIconnect, as well as its interactive marketing cloud and contact centre applications. This assessment ensures patient and health information are processed in accordance with the privacy and security rules of HIPAA (Health Insurance Portability and Accountability Act of 1996). Continue reading IMImobile announces HIPAA compliance
SITA Improves Customer Experience for Air Passengers with Genesys
Aviation is a fast paced industry with constant change. SITA is at the forefront of providing services to 2,800 airlines, airports and government agencies to ensure hassle free passenger journeys. Faced with increased maintenance costs of its legacy on-premises system, SITA moved its contact centre to the cloud with Genesys®, the global leader in cloud customer experience and contact centre solutions. Continue reading SITA Improves Customer Experience for Air Passengers with Genesys
Dynamic Yield Expands APIs to Enable Entire Personalization Suite Beyond Web
Dynamic Yield, the Personalization Anywhere™ platform, announced the expansion of its eXPerience APIs, providing brands with a greater level of flexibility and control when implementing relevant and consistent digital customer interactions on the server-side. Continue reading Dynamic Yield Expands APIs to Enable Entire Personalization Suite Beyond Web
Anywhere365 Acquires PeterConnects
Anywhere365, the leading provider for Enterprise Dialogue Management and a pioneer in customer service technology for Microsoft Teams, acquires PeterConnects, a provider of advanced communications software solutions for the unified collaboration platforms of Microsoft and Cisco, including the cloud offerings of Microsoft Teams, Cisco Webex Calling and Broadworks. Continue reading Anywhere365 Acquires PeterConnects