Poll Shows Little Appetite For In-Person Events In 2020

15th July 2020: A Directors Club® World poll of 206 business people has revealed less than a fifth (18%) would feel comfortable attending a face-to-face event in 2020. This finding highlights the current tough conditions faced by the organisers of expos, trade fairs, conferences, training seminars, and business awards galas in the UK. Continue reading Poll Shows Little Appetite For In-Person Events In 2020

Nuance AI Enables Organisations to Prioritise and Protect Elderly Citizens Using the Sound of Their Voice

15th July 2020: Nuance® announced enhancements to its AI-enabled intelligent detection capabilities in Nuance Gatekeeper, the world’s most advanced biometrics solution for authenticating customers and enabling fraud detection. Continue reading Nuance AI Enables Organisations to Prioritise and Protect Elderly Citizens Using the Sound of Their Voice

Aspect Announces General Availability of Aspect WFO Version 20

15th July 2020: Aspect announced the general availability of Version 20 of its market-leading solution suite, Aspect® Workforce Optimization™ (WFO), including a fully redesigned and simplified workforce mobile user interface, convenient public cloud integrations, faster insights into agent performance and important usability enhancements. Continue reading Aspect Announces General Availability of Aspect WFO Version 20

Domino’s Pizza Chooses Vonage to Power Unified Communications and Programmable Voice Capabilities

15th July 2020: Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has been chosen by Domino’s Pizza to drive communications for its network of franchisees and enable next generation customer experiences. Continue reading Domino’s Pizza Chooses Vonage to Power Unified Communications and Programmable Voice Capabilities

Dynamic Yield Launches “XP Squared” Experience Optimisation Learning Centre

15th July 2020: Dynamic Yield, the Experience Optimization platform, announced the release of XP Squared – an online public learning centre designed to help digital marketers gain access to the vital experience optimisation resources necessary to boost their knowledge. Continue reading Dynamic Yield Launches “XP Squared” Experience Optimisation Learning Centre

PM Pediatrics selects RingCentral’s Modern Cloud Communications Solution

15th July 2020: RingCentral, a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions, announced that PM Pediatrics, the nation’s largest provider of specialized pediatric urgent care, is using RingCentral’s cloud communications solution to help meet the rapid acceleration of patient and staff communications needs amidst the COVID-19 pandemic. Continue reading PM Pediatrics selects RingCentral’s Modern Cloud Communications Solution

Zendesk Commended by Frost & Sullivan for Its Customer-focused Sales Force Automation Solution

15th July 2020: Based on its recent analysis of the North American small and mid-sized business (SMB) mobile worker apps market, Frost & Sullivan recognises Zendesk with the 2020 North American Product Leadership Award for its Sell sales force automation (SFA) solution. Continue reading Zendesk Commended by Frost & Sullivan for Its Customer-focused Sales Force Automation Solution

UnityBPO Elevates Customer Experiences with Genesys Cloud

15th July 2020: Across the United States, UnityBPO supports clinicians in their use of technology, clinical applications, and EHRs and assists patients in the digital management of their healthcare. UnityBPO is a rare health IT services provider with one purpose – to be a lifeline for clinicians and patients in their use of technology. Continue reading UnityBPO Elevates Customer Experiences with Genesys Cloud