Speechmatics, a UK leader in any-context speech recognition technology and Puzzel, leading European Contact Centre as a Service (CCaaS) provider, have partnered to transform customer experiences in contact centres through Puzzel’s Agent Assist technology. Continue reading Speechmatics and Puzzel partner to transform customer experiences using any-context speech recognition
Daily Archives: July 2, 2020
It’s still good to talk: only 15% of consumers want no human interaction with brands
Despite a rise in online self-service, in industries ranging from insurance and travel to utilities, a survey, commissioned by intelligent call tracking software company ResponseTap, reveals that only 15% of people don’t think human interaction is important at all when they are making a purchase. Continue reading It’s still good to talk: only 15% of consumers want no human interaction with brands
NICE Named Market Share Leader in Contact Center Workforce Optimization by DMG Consulting
NICE announced that it has once again been named market share leader in contact centre workforce optimisation (WFO) by DMG Consulting LLC for 2019. NICE demonstrated a 37.3 percent share in contact centre WFO, reflecting 7.7 percent year-over-year growth. Continue reading NICE Named Market Share Leader in Contact Center Workforce Optimization by DMG Consulting
AO.com takes personalization capabilities to new heights with Emarsys platform
The online electricals retailer, AO.com announces a partnership with omnichannel customer engagement company Emarsys, enabling it to personalize the experience for its customers on a truly one-to-one basis for the first time. Continue reading AO.com takes personalization capabilities to new heights with Emarsys platform
Vonage Powers Messaging Capability and Customer Support for PT. Telekomunikasi Indonesia
Indonesia’s largest telecommunications and network provider, PT. Telekomunikasi Indonesia, has chosen Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, to enhance its customer communications and experience. Continue reading Vonage Powers Messaging Capability and Customer Support for PT. Telekomunikasi Indonesia
Groupon Selects TransPerfect to Help Manage Its Multilingual Content
TransPerfect, the world’s largest provider of language and technology solutions for global business, announced that it has been chosen by global experiences marketplace Groupon for translation management technology. Continue reading Groupon Selects TransPerfect to Help Manage Its Multilingual Content