8×8, a leading integrated cloud communications platform provider, announced the Manchester City Council selected 8×8 Contact Centre to keep vital services running safely for its more than half a million residents throughout lockdown. Continue reading Manchester City Council Allows Contact Centre Agents to Operate from Anywhere with Move to the Cloud
Daily Archives: July 21, 2020
Noetica Announces Contact Centre Deployments in the UK, Ireland and South Africa and New Projects in the US and Greece
Noetica – A British company, developing software products for the global contact centre market, announced that its solutions have been deployed at six organisations in UK, Ireland and South Africa, since the start of lockdown in March. The company has also secured major projects in the US and Greece that will be rolled out during the summer. Continue reading Noetica Announces Contact Centre Deployments in the UK, Ireland and South Africa and New Projects in the US and Greece
Santander saves $2M and Dramatically Improves Customer Experience with Automation Anywhere
Automation Anywhere, a global leader in Robotic Process Automation (RPA) announced that Santander Consumer Bank, a subsidiary of Banco Santander, has saved over $2M and more than 30,000 hours with the company’s intelligent automation platform. Continue reading Santander saves $2M and Dramatically Improves Customer Experience with Automation Anywhere
Mitel survey reveals changing priorities for firms moving to cloud
For the third consecutive year, Mitel®, a global market leader in business communications, has carried out research into European companies’ adoption of cloud-based communications. Continue reading Mitel survey reveals changing priorities for firms moving to cloud
Atos and RingCentral Announce Expansion of Strategic Partnership with New “Unify Office” as Exclusive UCaaS Solution for 40 Million Users of the Atos Unify Family of Products
Atos, a global leader in digital transformation, and RingCentral, a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions, announced the expansion of their strategic partnership with the launch of a co-branded UCaaS solution called Unify Office (UO) by RingCentral. Continue reading Atos and RingCentral Announce Expansion of Strategic Partnership with New “Unify Office” as Exclusive UCaaS Solution for 40 Million Users of the Atos Unify Family of Products
Moneypenny launches COVID-19 screening bot for businesses
A new online Self-screening Bot has been launched to help businesses manage visitors’ and customers’ safety more easily, before any face-to-face activity takes place. Continue reading Moneypenny launches COVID-19 screening bot for businesses