Manchester City Council Allows Contact Centre Agents to Operate from Anywhere with Move to the Cloud

8×8, a leading integrated cloud communications platform provider, announced the Manchester City Council selected 8×8 Contact Centre to keep vital services running safely for its more than half a million residents throughout lockdown. Continue reading Manchester City Council Allows Contact Centre Agents to Operate from Anywhere with Move to the Cloud

Noetica Announces Contact Centre Deployments in the UK, Ireland and South Africa and New Projects in the US and Greece

Noetica – A British company, developing software products for the global contact centre market, announced that its solutions have been deployed at six organisations in UK, Ireland and South Africa, since the start of lockdown in March. The company has also secured major projects in the US and Greece that will be rolled out during the summer. Continue reading Noetica Announces Contact Centre Deployments in the UK, Ireland and South Africa and New Projects in the US and Greece

Santander saves $2M and Dramatically Improves Customer Experience with Automation Anywhere

Automation Anywhere, a global leader in Robotic Process Automation (RPA) announced that Santander Consumer Bank, a subsidiary of Banco Santander, has saved over $2M and more than 30,000 hours with the company’s intelligent automation platform. Continue reading Santander saves $2M and Dramatically Improves Customer Experience with Automation Anywhere

Atos and RingCentral Announce Expansion of Strategic Partnership with New “Unify Office” as Exclusive UCaaS Solution for 40 Million Users of the Atos Unify Family of Products

Atos, a global leader in digital transformation, and RingCentral, a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions, announced the expansion of their strategic partnership with the launch of a co-branded UCaaS solution called Unify Office (UO) by RingCentral. Continue reading Atos and RingCentral Announce Expansion of Strategic Partnership with New “Unify Office” as Exclusive UCaaS Solution for 40 Million Users of the Atos Unify Family of Products

Sabre and Mindsay partner to create chatbot to automate and enhance customer service for travel brands

Mindsay, the leader in conversational AI for the travel industry, and Sabre Corporation, a leading software and technology provider that powers the global travel industry, announced the official launch of a customer service automation solution for airlines, online travel agencies (OTAs) and travel management companies (TMCs). Continue reading Sabre and Mindsay partner to create chatbot to automate and enhance customer service for travel brands

Adobe, IBM and Red Hat Announce Strategic Partnership to Advance Customer Experience Transformation

Adobe, IBM and Red Hat announced a strategic partnership to help accelerate digital transformation and strengthen real-time data security for enterprises, with a focus on regulated industries. The intent of the partnership is to enable companies to deliver more personalised experiences across the customer journey, driving improved engagement, profitability and loyalty. Continue reading Adobe, IBM and Red Hat Announce Strategic Partnership to Advance Customer Experience Transformation

Sitel Group Partners with AI Pioneer Krisp Technologies

Sitel Group, a leading global customer experience management provider that delivers more than 3.5 million customer experiences every day, announced it has partnered with Krisp Technologies, to deploy Krisp, the first-ever AI-based noise suppression tool that mutes background noise for agents and customers during calls. The technology is being deployed both for Sitel Group’s contact centres and for Sitel at Home agents, working remotely. Continue reading Sitel Group Partners with AI Pioneer Krisp Technologies