Daily Archives: July 7, 2020

Technology

Nuvias Unified Communications Announces Konekt, a New Division Dedicated to Delivering Next Generation Cloud and XaaS Technologies

Nuvias UC, the Unified Communications Practice of the Nuvias Group, a leading, high-value, solutions-led EMEA distributor, announced the launch of a new, independent division, Konekt, dedicated to next generation Cloud and XaaS technologies. Continue reading Nuvias Unified Communications Announces Konekt, a New Division Dedicated to Delivering Next Generation Cloud and XaaS Technologies →

Who's Buying What?

Advance Housing & Support Maintain Admirable Customer Care During Lockdown

Britannic Technologies, specialists in voice communications, systems integration and managed services announced it assisted Advance Housing & Support, experienced providers of housing and support to people with learning difficulties and mental health conditions, to re-locate the organisation’s staff and contact centre agents during lockdown at the start of the COVID-19 pandemic. Continue reading Advance Housing & Support Maintain Admirable Customer Care During Lockdown →

Guest Post

How AI can help deliver an improved Customer Experience in your Contact Centre

Some of the most innovative AI tools such as chatbots can revolutionise your contact centre, but where do you start? Stay focused, educate agents and make technology the strategic enabler. Thomas Rødseth at Puzzel shares his 3-point plan for kickstarting your own AI revolution… Continue reading How AI can help deliver an improved Customer Experience in your Contact Centre →