Route One Connect partners with Aculab to offer voice biometrics as part of its Contact-Centre-as-a-Service (CCaaS) portfolio

Route One Connect, a specialist in delivering exceptional customer experiences for contact centres using Amazon Connect and the wider AWS ecosystem, is pleased to announce its partnership with Aculab, a global provider of API-driven advanced speech and signal processing technologies for telecoms-related, automated interactive systems. Continue reading Route One Connect partners with Aculab to offer voice biometrics as part of its Contact-Centre-as-a-Service (CCaaS) portfolio

Maintel takes ICON platform out to the channel enabling partners to offer bespoke cloud packages to their customers

Maintel is offering channel partners the opportunity to take its market -leading ICON solutions to market in the UK and internationally. Maintel’s ICON cloud and managed services make it easier and more cost effective for channel partners to offer the latest transformational communications technologies, without capital investment or risk. Continue reading Maintel takes ICON platform out to the channel enabling partners to offer bespoke cloud packages to their customers

Kustomer Releases New Report On The Growing Need For Efficiency In Customer Service Across Wide Range Of Industries

Kustomer, the omnichannel SaaS platform reimagining enterprise customer service to deliver standout experiences, announced new data on the state of the customer service industry which underscores the need for greater efficiency, particularly in today’s rapidly shifting business environment. Continue reading Kustomer Releases New Report On The Growing Need For Efficiency In Customer Service Across Wide Range Of Industries

Orange Business Services delivers collaboration and contact centre services for ZIM

ZIM Integrated Shipping has extended its contract with Orange Business Services for cloud-based contact centre and collaboration services, including network connectivity and audio and web conferencing. This solution will continue to boost collaboration and productivity across 20 contact centres globally, resulting in an enhanced experience for ZIM’s customers. Continue reading Orange Business Services delivers collaboration and contact centre services for ZIM

Deloitte Netherlands Selects Teneo to Build Conversational AI Solution

Artificial Solutions®, the leading specialist in enterprise-strength Conversational AI, announced that Deloitte Netherlands has chosen the award-winning, conversational AI platform, Teneo®, to build a virtual assistant to support the HR function. Continue reading Deloitte Netherlands Selects Teneo to Build Conversational AI Solution

Boomi to power a unified experience for 270,000 Red Cross stakeholders

Boomi™, a Dell Technologies business™, announced it has helped Australian Red Cross automate previously manual and onerous administrative tasks, allowing more resources to be invested in critical services. The platform has also integrated data from multiple new and existing core systems, forming the foundations of the charity’s digital experience platform, including the new MyRedCross portal. Continue reading Boomi to power a unified experience for 270,000 Red Cross stakeholders

AVOXI Integrates Salesforce, Dynamics and Zoho Into Their Cloud Communications Platform

AVOXI, the leading cloud communications platform specialising in contact centre and virtual number solutions, recently announced their ability to integrate must-have technologies like CRM into their contact centre platform. Continue reading AVOXI Integrates Salesforce, Dynamics and Zoho Into Their Cloud Communications Platform

RingCentral Announces RingCentral Cloud PBX for Microsoft Teams with Direct Routing Integration

RingCentral announced RingCentral Cloud PBX™ for Microsoft Teams enabling Direct Routing integration. With RingCentral Cloud PBX for Microsoft Teams users will have access to more robust cloud PBX capabilities without ever having to leave the Teams interface on mobile, web, and desktop. Continue reading RingCentral Announces RingCentral Cloud PBX for Microsoft Teams with Direct Routing Integration