Wavenet Collaborates with Verint to Power No-Compromise Compliant Call Recording for Microsoft Teams

Wavenet, a leading and respected, multi-award-winning business provider of telecoms and technology solutions, announced it has joined a financial compliance partner program managed by Verint®, The Customer Engagement Company. Continue reading Wavenet Collaborates with Verint to Power No-Compromise Compliant Call Recording for Microsoft Teams

Astute Adds New Voice of Customer Capabilities to CX Solutions with Acquisition of iperceptions

Astute, a leader in customer engagement software, announced its acquisition of iperceptions, a company that specialises in collecting and analysing Voice of Customer (VoC) data to help elevate the customer experience. Continue reading Astute Adds New Voice of Customer Capabilities to CX Solutions with Acquisition of iperceptions

CallMiner’s New AI-Driven Search Capability Enables Organizations to Uncover Hidden Insights and Fuel Business Performance Improvement

CallMiner announced Illuminate™, a new AI-driven search feature that makes it quick and easy for brands to discover, extract and act on insights from voice and text interactions with customers. Continue reading CallMiner’s New AI-Driven Search Capability Enables Organizations to Uncover Hidden Insights and Fuel Business Performance Improvement

Companion Protect Pet Insurance to strengthen contact centre operations with Talkdesk CX Cloud

Talkdesk® announced Companion Protect™ selected Talkdesk CX Cloud™, an end-to-end contact centre solution on a single platform as its contact centre provider. Talkdesk CX Cloud will enable Companion Protect, a leading pet health insurance company, to create a seamless customer experience for pet parents. Continue reading Companion Protect Pet Insurance to strengthen contact centre operations with Talkdesk CX Cloud

Zuper and Zendesk Collaborate to Help Organizations Transform Customer Service Experience

Zuper, a platform for intelligent workforce management, announced its integration with Zendesk. This integration will enable organizations to better align their customer support and field service teams to provide the best possible customer experience. Continue reading Zuper and Zendesk Collaborate to Help Organizations Transform Customer Service Experience