Wavenet, a leading and respected, multi-award-winning business provider of telecoms and technology solutions, announced it has joined a financial compliance partner program managed by Verint®, The Customer Engagement Company™. Continue reading Wavenet Collaborates with Verint to Power No-Compromise Compliant Call Recording for Microsoft Teams
Daily Archives: July 20, 2020
Astute Adds New Voice of Customer Capabilities to CX Solutions with Acquisition of iperceptions
Astute, a leader in customer engagement software, announced its acquisition of iperceptions, a company that specialises in collecting and analysing Voice of Customer (VoC) data to help elevate the customer experience. Continue reading Astute Adds New Voice of Customer Capabilities to CX Solutions with Acquisition of iperceptions
CallMiner’s New AI-Driven Search Capability Enables Organizations to Uncover Hidden Insights and Fuel Business Performance Improvement
CallMiner announced Illuminate™, a new AI-driven search feature that makes it quick and easy for brands to discover, extract and act on insights from voice and text interactions with customers. Continue reading CallMiner’s New AI-Driven Search Capability Enables Organizations to Uncover Hidden Insights and Fuel Business Performance Improvement
IPsoft’s Amelia Now Available on Genesys AppFoundry
IPsoft, the largest independent leader in Enterprise AI, announced that Amelia, its industry-leading digital customer service agent, is now available on Genesys AppFoundry from Genesys, the global leader in cloud customer experience and contact centre solutions. Continue reading IPsoft’s Amelia Now Available on Genesys AppFoundry
Michael Beckley and Tarita Miller join ContactEngine board
ContactEngine Inc., the proactive conversational AI technology used by large corporations across industries to automate customer communications, has announced the appointment of two new board members – Michael Beckley and Tarita Miller. Continue reading Michael Beckley and Tarita Miller join ContactEngine board
Companion Protect Pet Insurance to strengthen contact centre operations with Talkdesk CX Cloud
Talkdesk® announced Companion Protect™ selected Talkdesk CX Cloud™, an end-to-end contact centre solution on a single platform as its contact centre provider. Talkdesk CX Cloud will enable Companion Protect, a leading pet health insurance company, to create a seamless customer experience for pet parents. Continue reading Companion Protect Pet Insurance to strengthen contact centre operations with Talkdesk CX Cloud