NICE Satmetrix Benchmark Finds 57% of Contact Centre Employees Working From Home Due to COVID-19 Are Now More Likely to Recommend Employer

NICE announced that the NICE Satmetrix Agent Experience at Home Benchmark found that 57% of contact centre employees working from home due to COVID-19 are now more likely to recommend their employers to friends, family, or peers than they were before the transition to working remotely. Continue reading NICE Satmetrix Benchmark Finds 57% of Contact Centre Employees Working From Home Due to COVID-19 Are Now More Likely to Recommend Employer

Poly Says Hybrid Working is the New Collaboration Imperative

Plantronics, (“Poly” – formerly Plantronics and Polycom), a global communications company that powers meaningful human connection and collaboration issued a new report that highlights a granular shift in focus from “place” to “purpose” of work as businesses respond to the COVID-19 crisis, redesign their operations and reinvent the way they work. Continue reading Poly Says Hybrid Working is the New Collaboration Imperative

Trailfinders Improve Customer Service During COVID-19 with Intelligent Call Routing

Trailfinders, an award winning travel company that specialises in delivering bespoke holidays led the way in providing a superior customer service by seamlessly handling over 13,000 calls from customers who were stranded overseas and due to imminently travel during the COVID-19 crisis. Continue reading Trailfinders Improve Customer Service During COVID-19 with Intelligent Call Routing

Matrix247 partners with Cirrus to deliver enhanced Customer Experience solutions

Cirrus, an award-winning supplier of omni-channel cloud Contact Centre Solutions (CCaaS) has announced a partnership with Matrix247, a telecommunications service company. Matrix247, a specialist supplier to legal, financial, medical and education sectors will resell Cirrus’ omni-channel cloud Contact Centre Solutions. Continue reading Matrix247 partners with Cirrus to deliver enhanced Customer Experience solutions

Vision Critical Secures US$20 Million in Growth Funding from Vistara Capital Partners

Vision Critical, a continuous customer insights solution provider, has received US$20 million in growth debt from Vistara Capital Partners. The investment will expedite Vision Critical’s aggressive growth strategy and ambitious roadmap centered around delivering a market-leading Customer Experience Management (CXM) and insights platform. Continue reading Vision Critical Secures US$20 Million in Growth Funding from Vistara Capital Partners