NICE announced that the NICE Satmetrix Agent Experience at Home Benchmark found that 57% of contact centre employees working from home due to COVID-19 are now more likely to recommend their employers to friends, family, or peers than they were before the transition to working remotely. Continue reading NICE Satmetrix Benchmark Finds 57% of Contact Centre Employees Working From Home Due to COVID-19 Are Now More Likely to Recommend Employer
Daily Archives: July 23, 2020
Poly Says Hybrid Working is the New Collaboration Imperative
Plantronics, (“Poly” – formerly Plantronics and Polycom), a global communications company that powers meaningful human connection and collaboration issued a new report that highlights a granular shift in focus from “place” to “purpose” of work as businesses respond to the COVID-19 crisis, redesign their operations and reinvent the way they work. Continue reading Poly Says Hybrid Working is the New Collaboration Imperative
Phillips & Cohen Expands Globally with Noble Systems
Noble Systems, a global leader in omnichannel contact centre technology solutions, is pleased to announce that longstanding customer, Phillips & Cohen Associates, Ltd, is continuing its global expansion with an additional contact centre site in Düsseldorf, Germany. Continue reading Phillips & Cohen Expands Globally with Noble Systems
Trailfinders Improve Customer Service During COVID-19 with Intelligent Call Routing
Trailfinders, an award winning travel company that specialises in delivering bespoke holidays led the way in providing a superior customer service by seamlessly handling over 13,000 calls from customers who were stranded overseas and due to imminently travel during the COVID-19 crisis. Continue reading Trailfinders Improve Customer Service During COVID-19 with Intelligent Call Routing
Matrix247 partners with Cirrus to deliver enhanced Customer Experience solutions
Cirrus, an award-winning supplier of omni-channel cloud Contact Centre Solutions (CCaaS) has announced a partnership with Matrix247, a telecommunications service company. Matrix247, a specialist supplier to legal, financial, medical and education sectors will resell Cirrus’ omni-channel cloud Contact Centre Solutions. Continue reading Matrix247 partners with Cirrus to deliver enhanced Customer Experience solutions
Artificial Intelligence: 3 benefits for the insurance industry
As the insurance sector competes to win market share, Henry Jinman at EBI.AI discusses three ways companies can benefit from the power of Artificial Intelligence… Continue reading Artificial Intelligence: 3 benefits for the insurance industry