Bright Pattern, a leading provider of AI-powered cloud contact center software for innovative companies, announced that it was deployed by the United Kingdom for citizen outreach and contact tracing during the COVID-19 pandemic. Continue reading Bright Pattern Contact Centre Provides Omnichannel Communications for COVID-19 Contact Tracing in the UK
Daily Archives: July 22, 2020
NICE inContact CXone Wins UK National Innovation Award for Digital-First Innovation
NICE inContact, a NICE business, and the leader in cloud contact centre, announced that it has been selected as the winner in the Innovations in Cloud Contact Centres category of the 2020 UK National Innovation Awards® for NICE inContact CXone, the world’s leading cloud customer experience platform. Continue reading NICE inContact CXone Wins UK National Innovation Award for Digital-First Innovation
Genesys Cloud Supports CallPageboy in Improving Service Levels
CallPageboy provides customer service, virtual reception and help desk support to 240 businesses across a dozen industries. With desire to differentiate itself from competitors, CallPageboy teamed up with Genesys®, the global leader in cloud customer experience and contact centre solutions. Continue reading Genesys Cloud Supports CallPageboy in Improving Service Levels
Genesys Survey Finds Majority of UK Consumers Concerned Over Companies’ Use of Personal Data
A new study from Genesys®, the global leader in cloud customer experience and contact centre solutions, has found that vast majority of UK consumers (92%) say they are concerned about how companies use their data. Continue reading Genesys Survey Finds Majority of UK Consumers Concerned Over Companies’ Use of Personal Data
Enghouse Interactive Releases Proteus Call Accounting Capability for Microsoft Teams
Enghouse Interactive has announced the release of Proteus Call Accounting for Microsoft Teams. This advanced call analytics application helps businesses in their migration planning and on-going management of call activity on Microsoft Teams. Continue reading Enghouse Interactive Releases Proteus Call Accounting Capability for Microsoft Teams
Remote onboarding – 5 Steps to Success
Recruiting and onboarding new staff in line with social distancing is uncharted territory, but using cloud contact centre solutions can get you off to a good start. Thomas Rødseth of Puzzel and John Bhairoo of Black & White Recruitment share a five-point plan for success… Continue reading Remote onboarding – 5 Steps to Success