Bright Pattern Contact Centre Provides Omnichannel Communications for COVID-19 Contact Tracing in the UK

Bright Pattern, a leading provider of AI-powered cloud contact center software for innovative companies, announced that it was deployed by the United Kingdom for citizen outreach and contact tracing during the COVID-19 pandemic. Continue reading Bright Pattern Contact Centre Provides Omnichannel Communications for COVID-19 Contact Tracing in the UK

NICE inContact CXone Wins UK National Innovation Award for Digital-First Innovation

NICE inContact, a NICE business, and the leader in cloud contact centre, announced that it has been selected as the winner in the Innovations in Cloud Contact Centres category of the 2020 UK National Innovation Awards® for NICE inContact CXone, the world’s leading cloud customer experience platform. Continue reading NICE inContact CXone Wins UK National Innovation Award for Digital-First Innovation

Enghouse Interactive Releases Proteus Call Accounting Capability for Microsoft Teams

Enghouse Interactive has announced the release of Proteus Call Accounting for Microsoft Teams. This advanced call analytics application helps businesses in their migration planning and on-going management of call activity on Microsoft Teams. Continue reading Enghouse Interactive Releases Proteus Call Accounting Capability for Microsoft Teams

Appian Announces No-code Integration to Automation Anywhere’s RPA Platform through Appian Robotic Workforce Manager

Appian announced integration to Automation Anywhere, Inc.’s intelligent automation enterprise platform through Appian’s Robotic Workforce Manager solution. The no-code integration enables an Appian customer’s Center of Excellence (COE) to deliver scalability, visibility, governance, and control over the robotic process automation (RPA) digital workforce provided by Automation AnywhereTM. Continue reading Appian Announces No-code Integration to Automation Anywhere’s RPA Platform through Appian Robotic Workforce Manager

New Genesys Cloud Integration with Microsoft Teams Drives Productivity and Collaboration

Genesys® has expanded its Microsoft partnership with a new, native integration. Microsoft Teams and Genesys Cloud™, the all-in-one solution and one of the world’s leading public cloud contact centre platforms, are now fully integrated, giving employees a more connected, intuitive and productive experience. Continue reading New Genesys Cloud Integration with Microsoft Teams Drives Productivity and Collaboration