89% of UK contact centre leaders say that the Covid-19 crisis has changed the UK contact centre industry forever

According to a major new industry survey “What Will Your Contact Centre Be Like Post Lockdown?”, 77% of contact centres had 50% or more of their employees working from home during the current Covid-19 crisis with 62% stating that, if there was a second wave, they needed to understand how to do homeworking better. Continue reading 89% of UK contact centre leaders say that the Covid-19 crisis has changed the UK contact centre industry forever

IMImobile launches WhatsApp Business for Mercedes-Benz

IMImobile PLC, announced that Mercedes-Benz India has integrated WhatsApp Business as part of its customer communications strategy. Mercedes-Benz now uses WhatsApp to streamline the test drive booking process and provide information about the latest vehicle models via their customers’ preferred communication channel. Continue reading IMImobile launches WhatsApp Business for Mercedes-Benz

Next-level CX: the power of digital-first communication

Today’s digital world offers consumers more methods of communication than ever before. Driven by millennials and generation Z, the likes of text, messaging apps and other forms of social media are reshaping the way people maintain interpersonal relationships and communicate with their friends and family around the world. Continue reading Next-level CX: the power of digital-first communication

[24]7.ai Research Shows Customers Are Not as Happy as Businesses Think

[24]7.ai, Inc., a global leader in conversational AI solutions, announced new research that shows a wide gap between the customer experience that businesses think they provide and what consumers actually experience. The report titled “The CX Reality Check – Research, Revelations and the Route Forward,” is based on surveys of 500 customer experience leaders across Australia, Canada, the United Kingdom, and the United States, contrasted with 500 consumers in those same markets. Continue reading [24]7.ai Research Shows Customers Are Not as Happy as Businesses Think

10ZiG® and Zoom Come Together for Best Video and Best Audio Performance in Virtual Desktop Communication Solutions

With over 15 years of experience in providing leading hardware and software for virtual desktop infrastructure and server-based computing environments, it is no wonder 10ZiG Technology is the perfect collaborator with Zoom Video Communications for best video and audio performance. Continue reading 10ZiG® and Zoom Come Together for Best Video and Best Audio Performance in Virtual Desktop Communication Solutions

3CLogic Announces New Cloud Call Center Solution for MS Dynamics 365

3CLogic, a leading provider of cloud contact centre solutions, announced its latest release for Microsoft Dynamics 365. The announcement comes on the heels of its recent integration with Microsoft Teams, as the company continues to broaden its offering for the customer relationship management platform. Continue reading 3CLogic Announces New Cloud Call Center Solution for MS Dynamics 365