New research from Gobeyond Partners, the consulting firm focused on customer journey transformation, and Webhelp, Europe’s leading provider of outsourced customer engagement services, has today revealed that responsibility, transparency and trust are now perceived to be more important than they were prior to the pandemic. Continue reading 78% of directors believe customers are paying more attention to responsible business practices since pandemic
Monthly Archives: August 2020
Vonage further expands Microsoft collaboration with new integration for Dynamics 365
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has announced that it will expand its Vonage Contact Center offering to include seamless integration with Microsoft Dynamics 365. Continue reading Vonage further expands Microsoft collaboration with new integration for Dynamics 365
Zoom Phone Cloud Service Now Available in Over 40 Countries and Territories
Zoom Video Communications announced general availability of its Zoom Phone cloud phone service in 25 additional countries and territories, as well as a new, drastically simplified telephone service plan for companies with locations across the globe. Continue reading Zoom Phone Cloud Service Now Available in Over 40 Countries and Territories
Confirmit Names New COO and Head of Legal
Confirmit has announced the appointment of a new Chief Operating Officer and Head of Legal to its leadership team. Giles Whiting joins as COO, bringing his expertise in building high-performing teams, executing growth strategies, and product development. Continue reading Confirmit Names New COO and Head of Legal
Noetica Extends International Patent for Live Person Detection with Canadian Intellectual Property Office
Noetica – A British company, developing software products for the global contact centre market, announced that its Live Person Detection (LPD™) solution has been granted a patent (2851004) by the Canadian Intellectual Property Office. Continue reading Noetica Extends International Patent for Live Person Detection with Canadian Intellectual Property Office
Moneypenny survey shows how office life has transformed in post-lockdown return to work
A new survey conducted by Moneypenny, into the return to work post-COVID lockdown, shows that almost half (45%) of office workers surveyed are returning to work immediately, with a further 31% due back in the next one to four months. However, 48% admit to having some concerns about COVID risks and a further 15% are not at all comfortable with the prospect of going back to the office. Continue reading Moneypenny survey shows how office life has transformed in post-lockdown return to work