Bright Pattern, a leading provider of AI-powered cloud contact centre software, announced that it was deployed by one of the largest outsourcers in Japan with over 30,000 agents and 34 locations across the globe. BellSystem24 needed a flexible solution to integrate with their in-house CRM called BeCloud. Continue reading BellSystem24 moves from legacy call centre to the cloud with Bright Pattern’s Omnichannel Platform →

Rochester Regional Health, an integrated health services organization serving the people of Western New York, the Finger Lakes, and beyond, is moving its patient communication centre to the cloud with Genesys®, the global leader in cloud customer experience and contact centre solutions. Continue reading Rochester Regional Health Takes its Patient Communication Center to the Cloud with Genesys →