Salesforce Reimagines Sales With Enhanced Virtual Selling Suite

Seven months into the COVID-19 pandemic, the nature of B2B buying and selling has changed, and companies are eager to re-accelerate growth. That’s why Salesforce, the global leader in CRM, announced a new suite of technologies to empower sales teams to stand out from the pack and provide engaging and trusted buying experiences for customers. Continue reading Salesforce Reimagines Sales With Enhanced Virtual Selling Suite

PagerDuty Introduces Customer Service Solution Enabling Agents to Solve Issues and Collaborate with Technical Teams in Real-Time

PagerDuty, a global leader in digital operations management, announced a new customer service solution, built specifically for teams responsible for ensuring great customer experiences. This is the first Digital Ops solution for customer service agents on the frontline who need to proactively and automatically initiate response processes to resolve cases faster. Continue reading PagerDuty Introduces Customer Service Solution Enabling Agents to Solve Issues and Collaborate with Technical Teams in Real-Time

Cogito’s AI Coaching System Integrates with Amazon Connect to Help Organizations Immediately Benefit from Human Augmentation

Cogito, a leader in real-time emotional intelligence solutions, announced its integration with Amazon Connect, a fully managed, easy-to-use omnichannel cloud contact centre service from Amazon Web Services (AWS) that helps companies provide superior customer service at a lower cost. Continue reading Cogito’s AI Coaching System Integrates with Amazon Connect to Help Organizations Immediately Benefit from Human Augmentation

Sitel Group, UiPath Partner to Transform Customer Experience Industry with Hyperautomation

UiPath, the leading enterprise Robotic Process Automation (RPA) software company, and Sitel Group®, announced they have partnered to combine Sitel Group’s breadth of industry experience and customer-centric approach with the UiPath end-to-end platform for hyperautomation. Continue reading Sitel Group, UiPath Partner to Transform Customer Experience Industry with Hyperautomation

BellSystem24 moves from legacy call centre to the cloud with Bright Pattern’s Omnichannel Platform

Bright Pattern, a leading provider of AI-powered cloud contact centre software, announced that it was deployed by one of the largest outsourcers in Japan with over 30,000 agents and 34 locations across the globe. BellSystem24 needed a flexible solution to integrate with their in-house CRM called BeCloud. Continue reading BellSystem24 moves from legacy call centre to the cloud with Bright Pattern’s Omnichannel Platform

Rochester Regional Health Takes its Patient Communication Center to the Cloud with Genesys

Rochester Regional Health, an integrated health services organization serving the people of Western New York, the Finger Lakes, and beyond, is moving its patient communication centre to the cloud with Genesys®, the global leader in cloud customer experience and contact centre solutions. Continue reading Rochester Regional Health Takes its Patient Communication Center to the Cloud with Genesys