TTEC’s AI is reimagining contact centre learning and voted “Disruptive Technology of the Year 2020”

TTEC, a leading global Customer Experience as a Service (CXaaS) partner for many of the world’s most iconic and disruptive brands, has had its RealPlay™ AI-powered training technology named “Disruptive Technology of the Year 2020” by Customer Contact Week. Continue reading TTEC’s AI is reimagining contact centre learning and voted “Disruptive Technology of the Year 2020”

Davies continues investment in specialist technology with acquisition of ContactPartners

Davies, the leading specialist professional services and technology business, today announces the acquisition of ContactPartners, the specialist cloud application provider, delivering bespoke customer contact technologies for the insurance, banking and wider financial services markets. Continue reading Davies continues investment in specialist technology with acquisition of ContactPartners

Noble Systems Submits Amicus Brief to Supreme Court on the TCPA’s “Autodialer” Interpretation

Noble Systems Corporation, a global leader in omnichannel contact centre technology solutions, has submitted an amicus brief to the Supreme Court to aid in its consideration of the interpretation of an “autodialer,” as defined in the Telephone Consumer Protection Act (“TCPA”). The Supreme Court is addressing the statutory definition this term in Facebook v. Duguid. Continue reading Noble Systems Submits Amicus Brief to Supreme Court on the TCPA’s “Autodialer” Interpretation

Mindbody Adopts RingCentral’s Modern Cloud Communications Solution to Keep Its Distributed Workforce Connected

RingCentral, a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions, announced that Mindbody, the leading technology platform for the wellness industry, has adopted RingCentral’s unified cloud communications platform to keep its distributed, global workforce connected from anywhere on any device, across the United States, United Kingdom, and Australia. Continue reading Mindbody Adopts RingCentral’s Modern Cloud Communications Solution to Keep Its Distributed Workforce Connected

Speakeasy AI & Quiq Announce Partnership To Deliver Conversational AI with Messaging

Speakeasy AI, the world’s first and only provider of Speech-to-Intent™ based solutions, formally announced its partnership with Quiq, the industry leading business messaging company. The partnership will allow Speakeasy AI to intelligently deliver Quiq’s business messaging solutions within voice channels. Continue reading Speakeasy AI & Quiq Announce Partnership To Deliver Conversational AI with Messaging