Salesforce, the global leader in CRM, announced Digital 360, bringing together the full power of the Salesforce Customer 360 platform built for marketing, commerce and digital leaders. Digital 360 combines Salesforce’s industry-leading Marketing Cloud, Commerce Cloud and Experience Cloud with expert services, a broad partner ecosystem and Trailhead on-demand learning to make digital transformation faster and easier. Continue reading Salesforce Announces Digital 360 — Relationships Transformed for the All-Digital Customer
Daily Archives: September 23, 2020
Work 2035: Citrix Research Reveals a More Intelligent Future
What does the future of work hold? In a world where it’s impossible to predict what will happen tomorrow, it’s a tough question to answer. But businesses that hope to emerge from the global pandemic in a stronger, better position need to be thinking about – and planning for future models – today. Continue reading Work 2035: Citrix Research Reveals a More Intelligent Future
Teleperformance announces Digital Experiences Reignited virtual event – The Future of CX and BPM
Taking place on October 5 – 9, 2020, with the topic Digital Experiences Reignited, attendees will hear from a number of organisations, including Uber, Netflix, HSBC, Dropbox, UPS and Grubhub.
Split into short segments, the event promises a full week of insightful discussions around innovation, digital transformation, customer experience, people management, and various industry-related issues.
To secure your place, contact james.eyre@teleperformance.co.uk
Eliq secures €5 Million Series A financing led by Inven Capital
Eliq, the energy customer engagement company that enables utilities to rebuild their customer interaction for the digital era, announced it has raised a €5 million Series A round of financing. co-led by Inven Capital and Contrarian Ventures with participation from existing investors. Continue reading Eliq secures €5 Million Series A financing led by Inven Capital
LivePerson announces Performance Optimizer, a completely self-service tool to measure and manage conversational operations
LivePerson, a global leader in Conversational AI, announced the launch of Performance Optimizer™, a new, AI-powered tool for brands to measure and manage the health of their conversational operations. Continue reading LivePerson announces Performance Optimizer, a completely self-service tool to measure and manage conversational operations
A third of UK customers will stop doing business with a brand due to poor customer service
A leading customer service provider has challenged businesses in the UK to change the way they think about customer interaction, amid rising levels of consumer dissatisfaction. Continue reading A third of UK customers will stop doing business with a brand due to poor customer service