Salesforce Announces Digital 360 — Relationships Transformed for the All-Digital Customer

Salesforce, the global leader in CRM, announced Digital 360, bringing together the full power of the Salesforce Customer 360 platform built for marketing, commerce and digital leaders. Digital 360 combines Salesforce’s industry-leading Marketing Cloud, Commerce Cloud and Experience Cloud with expert services, a broad partner ecosystem and Trailhead on-demand learning to make digital transformation faster and easier. Continue reading Salesforce Announces Digital 360 — Relationships Transformed for the All-Digital Customer

Work 2035: Citrix Research Reveals a More Intelligent Future

What does the future of work hold? In a world where it’s impossible to predict what will happen tomorrow, it’s a tough question to answer. But businesses that hope to emerge from the global pandemic in a stronger, better position need to be thinking about – and planning for future models – today. Continue reading Work 2035: Citrix Research Reveals a More Intelligent Future

Teleperformance announces Digital Experiences Reignited virtual event – The Future of CX and BPM

Taking place on October 5 – 9, 2020, with the topic Digital Experiences Reignited, attendees will hear from a number of organisations, including Uber, Netflix, HSBC, Dropbox, UPS and Grubhub.

Split into short segments, the event promises a full week of insightful discussions around innovation, digital transformation, customer experience, people management, and various industry-related issues.

To secure your place, contact james.eyre@teleperformance.co.uk

LivePerson announces Performance Optimizer, a completely self-service tool to measure and manage conversational operations

LivePerson, a global leader in Conversational AI, announced the launch of Performance Optimizer™, a new, AI-powered tool for brands to measure and manage the health of their conversational operations. Continue reading LivePerson announces Performance Optimizer, a completely self-service tool to measure and manage conversational operations

Rakuten Mobile Adds Nuance Intelligent Engagement AI Services to Rakuten Communications Platform

Nuance and Rakuten Mobile, announced a strategic partnership to add Nuance® Intelligent Engagement AI Services to the Rakuten Communications Platform (RCP). As a result, RCP becomes the first-ever mobile communications, cloud-native and virtualized platform to have Nuance Conversational and Engagement AI services built-in. Continue reading Rakuten Mobile Adds Nuance Intelligent Engagement AI Services to Rakuten Communications Platform

Citrix Rethinks Employee Experience to Advance New World of Work

Where and how work gets done has forever changed. But one thing remains consistent: the need to provide a superior and consistent work experience that empowers employees to perform at their best across any work channel or location. Citrix® is continuing to innovate its market-leading digital workspace solutions to help companies enhance employee experience and adapt to the new world of work. Continue reading Citrix Rethinks Employee Experience to Advance New World of Work