Avaya and RingCentral announced the expansion of Avaya Cloud OfficeTM by RingCentral® across Europe, with the solution now generally available in France, Ireland, and the Netherlands. In addition, the companies also announced that they have signed their first seven-figure deal with a large United Kingdom-based Government customer. Continue reading Avaya and RingCentral Announce Expansion of Unified Cloud Communications Offering
Daily Archives: September 29, 2020
Vonage Awarded G-Cloud 12 Framework Agreement
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has been named as a supplier on Crown Commercial Service’s (CCS) G-Cloud framework, for its Vonage Business Communications and Vonage Contact Center solutions. Continue reading Vonage Awarded G-Cloud 12 Framework Agreement
Pega Introduces Value Finder To Better Engage Neglected Customers
Pegasystems, the software company empowering digital transformation at the world’s leading enterprises, today introduced Value Finder – a new AI-powered capability helping organizations engage their most underserved customers with messages and offers designed for their specific needs. Continue reading Pega Introduces Value Finder To Better Engage Neglected Customers
Oracle and Sprinklr Help Organizations Enhance Marketing and Customer Service
Oracle announced new integrations between Oracle Fusion Cloud Customer Experience (CX) and Sprinklr, a Customer Experience Management (CXM) platform for modern enterprises, that will help organizations deliver personalized and connected experiences for customers. Continue reading Oracle and Sprinklr Help Organizations Enhance Marketing and Customer Service
Oracle and Zoom Help Organizations Infuse Video into Customer Engagements
Oracle announced new integrations between Oracle Fusion Cloud Customer Experience (CX) and Zoom that will help sales, marketing, and customer service teams seamlessly incorporate video into existing processes and workflows in order to make every customer interaction better. Continue reading Oracle and Zoom Help Organizations Infuse Video into Customer Engagements
Aspect Announces Integration with Google’s Verified Calls
Aspect announced plans to integrate its enterprise contact centre dialler products with Google’s newly introduced Verified Calls service. Continue reading Aspect Announces Integration with Google’s Verified Calls