Enterprises Look to Cloud Contact Centers to Meet Demands During Pandemic

Enterprises that use and operate contact centres are rapidly adopting cloud-based services as they rethink their technology strategies during the COVID-19 pandemic, according to a new report published by Information Services Group (ISG), a leading global technology research and advisory firm. Continue reading Enterprises Look to Cloud Contact Centers to Meet Demands During Pandemic

CX Company (part of CM.com) partners with Robiquity to accelerate automated Conversational AI

Robiquity, has partnered with CX Company (part of CM.com) to meet the growing demand for Virtual Assistance technology and Conversational AI. Robiquity will integrate this technology into best of breed intelligent automation platforms to further enrich business process activities across the front, middle and back office operations of global enterprises. Continue reading CX Company (part of CM.com) partners with Robiquity to accelerate automated Conversational AI

Selligent and Five9 Partner to Deliver Intelligent, Data-Led Omnichannel Customer Journeys

Selligent, the intelligent omnichannel cloud technology company, announced that it has joined the Five9 App Marketplace, merging the capabilities of Selligent Experience Cloud with the Five9 Intelligent Cloud Contact Center for improved omnichannel customer experiences. Continue reading Selligent and Five9 Partner to Deliver Intelligent, Data-Led Omnichannel Customer Journeys

ServiceNow Delivers New Levels of Business Agility and Resilience for the COVID Economy

ServiceNow, the leading digital workflow company making work, work better for people, unveiled the Now Platform® Paris release, to help organisations remain agile and be resilient so they can grow and enhance their productivity during the COVID economy. Continue reading ServiceNow Delivers New Levels of Business Agility and Resilience for the COVID Economy

The Institute for Jewish Policy Research selects Confirmit to build unique new panel

Confirmit has announced that JPR, the Institute for Jewish Policy Research, has selected Confirmit as its partner to create a new UK-wide panel. The panel will capture the experiences and opinions of people from all denominations of Judaism and from those who are not affiliated. It will be the first of its kind at this scale in the world. Continue reading The Institute for Jewish Policy Research selects Confirmit to build unique new panel

Fuze Optimizes Customer Experience with New Patent for Advanced Unified Communication Systems

Fuze, the leading cloud-based communications provider for the modern global enterprise, announced that it has been awarded a new patent for unified communication (UC) systems, enabling streamlined contact centre communications for an enhanced customer experience. Continue reading Fuze Optimizes Customer Experience with New Patent for Advanced Unified Communication Systems