IMImobile announced that Toyota Kirloskar Motor (TKM) has integrated WhatsApp Business as part of their customer communication strategy. Using WhatsApp, TKM wanted to streamline customer engagement for inquiring about new car purchases, providing breakdown support, sharing the business’s COVID-19 initiatives, and more. Continue reading IMImobile enables Toyota Kirloskar Motor to launch WhatsApp Business for customer interactions
Daily Archives: September 1, 2020
Enfield Council extends specialist contact centre partnership with Civica
Civica, a global leader in software for public services, has extended its partnership with Enfield Council. Continue reading Enfield Council extends specialist contact centre partnership with Civica
Aspire Housing Builds Digital Workplace with 8×8 to Stay Ahead of Evolving Colleague and Customer Needs
8×8, a leading integrated cloud communications platform provider, announced that housing association group, Aspire Housing, has deployed 8×8 X Series to create an agile workplace for its employees and to continue providing customers with vital support. Continue reading Aspire Housing Builds Digital Workplace with 8×8 to Stay Ahead of Evolving Colleague and Customer Needs
Independent Research Firm Names NICE inContact CXone a Leader in Cloud Contact Centre Evaluation
NICE inContact, a NICE business, announced that NICE inContact CXone, the world’s #1 cloud customer experience platform, has been recognized as a leader for Cloud Contact Centers by Forrester Research. Continue reading Independent Research Firm Names NICE inContact CXone a Leader in Cloud Contact Centre Evaluation
Aspect Announces General Availability of Aspect Via® 20
Aspect announced the general availability of Aspect Via® 20, the latest release of its enterprise cloud contact centre solution. This release features an array of additional new capabilities and customer driven enhancements on top of its proven contact management and workforce optimisation applications. Continue reading Aspect Announces General Availability of Aspect Via® 20
ContactEngine listed as a Sample Vendor in Gartner Hype Cycle for Customer Service and Support Technologies, 2020
ContactEngine, a leading provider of proactive conversational AI, has today announced that it has been identified as a Sample Vendor in the Gartner Hype Cycle for Customer Service and Support Technologies, 2020 report. Continue reading ContactEngine listed as a Sample Vendor in Gartner Hype Cycle for Customer Service and Support Technologies, 2020
Medallia Launches Service Experience Quickstart for ServiceNow
Medallia, the global leader in experience management, announced Service Experience Quickstart for ServiceNow Customer Service Management (CSM) enabling companies to capture customer service experience feedback in real time and take intelligent action to optimize those experiences in-the-moment in ServiceNow CSM. Continue reading Medallia Launches Service Experience Quickstart for ServiceNow
Dialpad Acquires Video Conferencing Company Highfive
Dialpad, the only cloud-native business communications platform powered by Voice Intelligence (ViTM), announced that it has acquired video conferencing company Highfive. Bringing together two best-in-class, “work from anywhere”-focused companies, the acquisition grows the Dialpad team and product portfolio, adding enhancements to video capabilities across the platform and increasing reliability and flexibility for dispersed teams. Continue reading Dialpad Acquires Video Conferencing Company Highfive
SugarCRM announces acquisition of Node
SugarCRM Inc., the innovator of time-aware customer experience (CX), announced the acquisition of Node Inc., an artificial intelligence (AI) platform that leverages CRM data and vast external sources to deliver an unparalleled level of predictability across a whole array of different business use cases. Continue reading SugarCRM announces acquisition of Node
Babble acquires Corporate Management Telecom
Cloud Comms, Contact Centre and Cyber solutions firm, Babble, has acquired Corporate Management Telecom ltd (CMT). The deal, which was funded by mid-market private equity investor LDC, is the third acquisition completed by the business this year as the management team continues to deliver its ambitious buy and build strategy. Continue reading Babble acquires Corporate Management Telecom
ConvergeOne Announces Strategic Acquisition Of Altivon
ConvergeOne, a leading global IT services provider of collaboration and digital infrastructure solutions, announced that it has acquired Altivon, a premier contact center solutions provider. This acquisition further solidifies ConvergeOne’s position as a leading provider of collaboration and IT-enabled solutions in the market today. Continue reading ConvergeOne Announces Strategic Acquisition Of Altivon