IMImobile enables Toyota Kirloskar Motor to launch WhatsApp Business for customer interactions

IMImobile announced that Toyota Kirloskar Motor (TKM) has integrated WhatsApp Business as part of their customer communication strategy. Using WhatsApp, TKM wanted to streamline customer engagement for inquiring about new car purchases, providing breakdown support, sharing the business’s COVID-19 initiatives, and more. Continue reading IMImobile enables Toyota Kirloskar Motor to launch WhatsApp Business for customer interactions

Aspire Housing Builds Digital Workplace with 8×8 to Stay Ahead of Evolving Colleague and Customer Needs

8×8, a leading integrated cloud communications platform provider, announced that housing association group, Aspire Housing, has deployed 8×8 X Series to create an agile workplace for its employees and to continue providing customers with vital support. Continue reading Aspire Housing Builds Digital Workplace with 8×8 to Stay Ahead of Evolving Colleague and Customer Needs

ContactEngine listed as a Sample Vendor in Gartner Hype Cycle for Customer Service and Support Technologies, 2020

ContactEngine, a leading provider of proactive conversational AI, has today announced that it has been identified as a Sample Vendor in the Gartner Hype Cycle for Customer Service and Support Technologies, 2020 report. Continue reading ContactEngine listed as a Sample Vendor in Gartner Hype Cycle for Customer Service and Support Technologies, 2020

Medallia Launches Service Experience Quickstart for ServiceNow

Medallia, the global leader in experience management, announced Service Experience Quickstart for ServiceNow Customer Service Management (CSM) enabling companies to capture customer service experience feedback in real time and take intelligent action to optimize those experiences in-the-moment in ServiceNow CSM. Continue reading Medallia Launches Service Experience Quickstart for ServiceNow

Dialpad Acquires Video Conferencing Company Highfive

Dialpad, the only cloud-native business communications platform powered by Voice Intelligence (ViTM), announced that it has acquired video conferencing company Highfive. Bringing together two best-in-class, “work from anywhere”-focused companies, the acquisition grows the Dialpad team and product portfolio, adding enhancements to video capabilities across the platform and increasing reliability and flexibility for dispersed teams. Continue reading Dialpad Acquires Video Conferencing Company Highfive

ConvergeOne Announces Strategic Acquisition Of Altivon

ConvergeOne, a leading global IT services provider of collaboration and digital infrastructure solutions, announced that it has acquired Altivon, a premier contact center solutions provider. This acquisition further solidifies ConvergeOne’s position as a leading provider of collaboration and IT-enabled solutions in the market today. Continue reading ConvergeOne Announces Strategic Acquisition Of Altivon