IMImobile announced that Toyota Kirloskar Motor (TKM) has integrated WhatsApp Business as part of their customer communication strategy. Using WhatsApp, TKM wanted to streamline customer engagement for inquiring about new car purchases, providing breakdown support, sharing the business’s COVID-19 initiatives, and more. Continue reading IMImobile enables Toyota Kirloskar Motor to launch WhatsApp Business for customer interactions
Daily Archives: September 1, 2020
Enfield Council extends specialist contact centre partnership with Civica
Civica, a global leader in software for public services, has extended its partnership with Enfield Council. Continue reading Enfield Council extends specialist contact centre partnership with Civica
Aspire Housing Builds Digital Workplace with 8×8 to Stay Ahead of Evolving Colleague and Customer Needs
8×8, a leading integrated cloud communications platform provider, announced that housing association group, Aspire Housing, has deployed 8×8 X Series to create an agile workplace for its employees and to continue providing customers with vital support. Continue reading Aspire Housing Builds Digital Workplace with 8×8 to Stay Ahead of Evolving Colleague and Customer Needs
Independent Research Firm Names NICE inContact CXone a Leader in Cloud Contact Centre Evaluation
NICE inContact, a NICE business, announced that NICE inContact CXone, the world’s #1 cloud customer experience platform, has been recognized as a leader for Cloud Contact Centers by Forrester Research. Continue reading Independent Research Firm Names NICE inContact CXone a Leader in Cloud Contact Centre Evaluation
Aspect Announces General Availability of Aspect Via® 20
Aspect announced the general availability of Aspect Via® 20, the latest release of its enterprise cloud contact centre solution. This release features an array of additional new capabilities and customer driven enhancements on top of its proven contact management and workforce optimisation applications. Continue reading Aspect Announces General Availability of Aspect Via® 20
ContactEngine listed as a Sample Vendor in Gartner Hype Cycle for Customer Service and Support Technologies, 2020
ContactEngine, a leading provider of proactive conversational AI, has today announced that it has been identified as a Sample Vendor in the Gartner Hype Cycle for Customer Service and Support Technologies, 2020 report. Continue reading ContactEngine listed as a Sample Vendor in Gartner Hype Cycle for Customer Service and Support Technologies, 2020