Talkative have announced a long-term partnership with Formula 1® using customer contact technology to manage interactions with over 500 million fans, improving support and user experience through Formula1.com and F1TV. Continue reading Talkative partners with Formula 1®
Daily Archives: September 2, 2020
SYKES Named on the Inaugural IAOP Impact Sourcing Champions Index
Sykes Enterprises, Incorporated, a global leader in business process solutions, is one of the newest companies to be added to the prestigious International Association of Outsourcing Providers (IAOP) Impact Sourcing Champions Index. The index, which exists in partnership with the Global Mentorship Initiative, is a curated list of companies that have distinguished themselves as trailblazers in the impact sourcing space. Continue reading SYKES Named on the Inaugural IAOP Impact Sourcing Champions Index
UserTesting Grows EMEA Customer Base 400% in First Year; Sees a 750% Increase in Employee Headcount
UserTesting, a leading provider of on-demand human insights, has announced a 400 percent customer growth in EMEA since opening its European headquarters in Edinburgh last July. Continue reading UserTesting Grows EMEA Customer Base 400% in First Year; Sees a 750% Increase in Employee Headcount
Cognigy Launches Its Most Intuitive and Advanced Conversational AI Platform
Cognigy, a global leader in Conversational AI announced the launch of its latest release, Cognigy.AI v4, which simplifies the creation of virtual agents across the enterprise. Continue reading Cognigy Launches Its Most Intuitive and Advanced Conversational AI Platform
mGage delivers a world-first Mobile Payments within RCS Messaging solution to offer a conversational commerce channel
mGage, a leading global mobile messaging provider, launched the first-of-its-kind solution to bring Mobile Payments within the Rich Communication Services (RCS) channel. This advanced and pioneering technology creates a seamless and richer experience for customers while delivering a strong ROI for brands. Continue reading mGage delivers a world-first Mobile Payments within RCS Messaging solution to offer a conversational commerce channel
Genesys Names New CFO to Drive Next Phase of Rapid Growth
Genesys®, the global leader in cloud customer experience and contact centre solutions, announced Brian Swartz as its new chief financial officer (CFO). Swartz brings more than 20 years of experience driving strategy and business performance at both public and private companies as well as scaling high-growth software as a service (SaaS) revenue. Continue reading Genesys Names New CFO to Drive Next Phase of Rapid Growth