SYKES Named on the Inaugural IAOP Impact Sourcing Champions Index

Sykes Enterprises, Incorporated, a global leader in business process solutions, is one of the newest companies to be added to the prestigious International Association of Outsourcing Providers (IAOP) Impact Sourcing Champions Index. The index, which exists in partnership with the Global Mentorship Initiative, is a curated list of companies that have distinguished themselves as trailblazers in the impact sourcing space. Continue reading SYKES Named on the Inaugural IAOP Impact Sourcing Champions Index

mGage delivers a world-first Mobile Payments within RCS Messaging solution to offer a conversational commerce channel

mGage, a leading global mobile messaging provider, launched the first-of-its-kind solution to bring Mobile Payments within the Rich Communication Services (RCS) channel. This advanced and pioneering technology creates a seamless and richer experience for customers while delivering a strong ROI for brands. Continue reading mGage delivers a world-first Mobile Payments within RCS Messaging solution to offer a conversational commerce channel

Genesys Names New CFO to Drive Next Phase of Rapid Growth

Genesys®, the global leader in cloud customer experience and contact centre solutions, announced Brian Swartz as its new chief financial officer (CFO). Swartz brings more than 20 years of experience driving strategy and business performance at both public and private companies as well as scaling high-growth software as a service (SaaS) revenue. Continue reading Genesys Names New CFO to Drive Next Phase of Rapid Growth

Seismic Launches Interactive Content to Improve Digital Engagement for Marketers and Sellers in Summer 2020 Release

Seismic, the industry-leading and award-winning sales enablement and marketing orchestration platform provider, announced the launch of new Interactive Content capabilities, enabling marketers and sellers to deliver high impact, personalised content at scale. Continue reading Seismic Launches Interactive Content to Improve Digital Engagement for Marketers and Sellers in Summer 2020 Release

Empirix Extends Voice Quality Testing and Monitoring Solution to Work-From-Home Environments With the Release of Hammer Ohm

Empirix® Inc., the leader in test automation and network and service performance monitoring, assurance and analytics announced the release of Hammer Ohm™, an automated voice quality and customer experience test and monitoring solution for work-from-home environments. Continue reading Empirix Extends Voice Quality Testing and Monitoring Solution to Work-From-Home Environments With the Release of Hammer Ohm

Unbabel Announces Strategic Research to Improve Multilingual Conversational Chat and Advance Customer Service with AI

Unbabel, the AI-powered, human-refined translation platform that enables multilingual customer service at scale, announced today that the company’s AI research team is partnering with Carnegie Mellon University, INESC-ID, and Instituto de Telecomunicações to dramatically improve multilingual conversational chat. Continue reading Unbabel Announces Strategic Research to Improve Multilingual Conversational Chat and Advance Customer Service with AI

Jordan’s Furniture Enhances Its Online Customer Experience for One Stop Shopping

Vee24, the world leader in intelligent conversational multi-experience solutions, announced that Jordan’s Furniture has chosen the Vee24 platform to enhance its customer service and sales capabilities with live engagement including AI-powered ChatBOTs, Live Messaging and Video Chat. Continue reading Jordan’s Furniture Enhances Its Online Customer Experience for One Stop Shopping