Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has been selected by Singapore-based online marketplace Carousell to safeguard its platform against fraud and enhance the speed and efficiency of customer notifications. Continue reading Online Marketplace Carousell selects Vonage APIs for fraud protection and enhanced communications
Daily Archives: September 3, 2020
TELUS International Formally Launches Digital-Enablement Arm to Help Brands Build Effortless Customer Experiences
TELUS International, a leading provider of customer experience (CX) and digital solutions for global and disruptive brands, announced the formal launch of TELUS International Digital Solutions following its purchase of the remaining 35 percent stake in Xavient Digital (the initial 65 percent investment was made in February 2018). Continue reading TELUS International Formally Launches Digital-Enablement Arm to Help Brands Build Effortless Customer Experiences
Enreach Acquires HeroBase
Enreach, the fast-growing European unified communications group backed by investment company Waterland, enhances its product offering with the acquisition of cloud contact centre software specialist HeroBase A/S (‘HeroBase’). The addition of HeroBase brings market-leading contact centre and marketing automation capabilities to Enreach. Continue reading Enreach Acquires HeroBase
eGain Reports 34% Growth in SaaS Revenue for Fiscal 2020 Fourth Quarter
eGain, a leading provider of omnichannel customer engagement solutions, announced financial results for its fiscal 2020 fourth quarter and full year ended June 30, 2020. Continue reading eGain Reports 34% Growth in SaaS Revenue for Fiscal 2020 Fourth Quarter
NICE Announces Interactions Live
NICE announced Interactions Live, the biggest customer experience virtual event of the year. To be held on September 15-16, this free event will provide unprecedented insights for adopting an agile service approach and creating extraordinary customer and employee experiences in any market dynamic. Continue reading NICE Announces Interactions Live
RichRelevance Launches ‘Deep Recommendations’: The Next Generation of Advanced Commerce Personalization
RichRelevance, a leader in experience personalization, announced the launch of first-of-its-kind ‘Deep Recommendations’, a set of advanced personalization technologies that, unlike traditional recommender engines, does not need historical events and behavioral data to immediately generate relevant product recommendations. Continue reading RichRelevance Launches ‘Deep Recommendations’: The Next Generation of Advanced Commerce Personalization