Online Marketplace Carousell selects Vonage APIs for fraud protection and enhanced communications

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has been selected by Singapore-based online marketplace Carousell to safeguard its platform against fraud and enhance the speed and efficiency of customer notifications. Continue reading Online Marketplace Carousell selects Vonage APIs for fraud protection and enhanced communications

TELUS International Formally Launches Digital-Enablement Arm to Help Brands Build Effortless Customer Experiences

TELUS International, a leading provider of customer experience (CX) and digital solutions for global and disruptive brands, announced the formal launch of TELUS International Digital Solutions following its purchase of the remaining 35 percent stake in Xavient Digital (the initial 65 percent investment was made in February 2018). Continue reading TELUS International Formally Launches Digital-Enablement Arm to Help Brands Build Effortless Customer Experiences

RichRelevance Launches ‘Deep Recommendations’: The Next Generation of Advanced Commerce Personalization

RichRelevance, a leader in experience personalization, announced the launch of first-of-its-kind ‘Deep Recommendations’, a set of advanced personalization technologies that, unlike traditional recommender engines, does not need historical events and behavioral data to immediately generate relevant product recommendations. Continue reading RichRelevance Launches ‘Deep Recommendations’: The Next Generation of Advanced Commerce Personalization

Altigen Acquires Blue Panda’s CoreInteract Platform

Altigen announced that it has acquired certain assets of Blue Panda Communications, LP, including its CoreInteract platform, a cloud-based digital customer engagement solution for Microsoft Teams. This strategic acquisition is an integral component of Altigen’s strategy to deliver the industry’s most complete suite of integrated solutions and services for Microsoft Teams. Continue reading Altigen Acquires Blue Panda’s CoreInteract Platform

Healthx Launches Conversational IVR Assistant for Providers

Healthx, Inc., the industry leader in healthcare engagement technologies, is excited to announce the Hx Provider IVR Assistant. With the flexibility of a portal and a contact centre’s responsiveness, this new solution analyses voice input and delivers quick, consistent, and complete answers conversationally. Continue reading Healthx Launches Conversational IVR Assistant for Providers