Astute, a leading customer engagement and Voice of the Customer platform, announced its acquisition of Socialbakers, a market-leading unified social media marketing platform. The acquisition will allow global brands to manage research, content, engagement, social listening and VoC in a single software-as-a-service platform. Continue reading Astute Acquires Socialbakers to Strengthen Customer Experience Offering with Social Media Marketing
Daily Archives: September 10, 2020
Zendesk Debuts Sophisticated Real-Time Analytics Solution
Zendesk announced the launch of Explore Enterprise, the newest solution within its service-first CRM platform, which enables companies to analyze real-time data in order to understand changing needs. Continue reading Zendesk Debuts Sophisticated Real-Time Analytics Solution
ICO fines company £130,000 for unauthorised pensions cold calls
The Information Commissioner’s Office (ICO) has issued a fine under a law brought in to stop scammers defrauding people out of their pensions. Swansea company CPS Advisory Ltd was fined £130,000 for making more than 100,000 unauthorised direct marketing calls to people about their pensions. Continue reading ICO fines company £130,000 for unauthorised pensions cold calls
Capita’s Pay360 to integrate payment processes for Buckinghamshire Council
Capita plc has secured a two-year contract worth £150,000, with an option to extend for another year, with Buckinghamshire Council to deliver a multi-channel payment solution to simplify payment processes for its 546,000 residents and business customers. Continue reading Capita’s Pay360 to integrate payment processes for Buckinghamshire Council
Genesys Partners with Infosys to Accelerate its Strategic Transformation Journey
Infosys, a global leader in next-generation digital services and consulting, announced the launch of a partnership with Genesys®, a global leader in cloud customer experience and contact centre solutions. The alliance will position both organisations to enhance and expand their customer experience and contact centre offerings. Continue reading Genesys Partners with Infosys to Accelerate its Strategic Transformation Journey
Joe Hamblin Joins Altigen to Lead its Microsoft Teams Business Unit
Altigen, a Silicon Valley-based Microsoft ISV and Cloud Solutions provider, announced that Joe Hamblin has joined Altigen’s executive management team as Vice President & General Manager of Altigen’s Microsoft Teams business unit. Continue reading Joe Hamblin Joins Altigen to Lead its Microsoft Teams Business Unit