Global cloud communications software and solutions provider IMImobile PLC, announced that it is part of Google’s program for Verified Calls. Verified Calls enables brands to increase consumer trust and improve call answer rates by helping people understand the identity of a business calling them. Continue reading IMImobile announces it is part of Google’s program for Verified Calls
Daily Archives: September 9, 2020
Honda Motor Europe Limited Chooses Qualtrics BrandXM
Qualtrics, the leader in customer experience and creator of the experience management category, announced that Honda Motor Europe Limited has selected Qualtrics BrandXM. Continue reading Honda Motor Europe Limited Chooses Qualtrics BrandXM
Emergency Services Day: how BT is supporting our everyday heroes
By Gerry McQuade, CEO BT Enterprise... As we reflect on our experiences during the initial peak of the COVID-19 pandemic, one thing stands out above all else – the incredible job our NHS and emergency services did amidst such difficult circumstances. Continue reading Emergency Services Day: how BT is supporting our everyday heroes
Gartner Says Customer Service and Support Technology Investments Must be Scrutinized for Their Ability to Deliver on Customer Experience Goals
Customer service and support leaders must scrutinize all technology investments for their ability to deliver on customer experience (CX) goals, according to Gartner, Inc. Gartner identified 33 must-watch technologies on the Hype Cycle for Customer Service and Support Technologies, 2020. Continue reading Gartner Says Customer Service and Support Technology Investments Must be Scrutinized for Their Ability to Deliver on Customer Experience Goals
Pypestream Announces Integration With Conviva, Providing OTT Brands With AI-Powered, Proactive Customer Experience
Pypestream, the leading customer experience automation platform with all-in-one cloud messaging and conversational AI, announces its integration with the leader in global streaming media intelligence, Conviva. Continue reading Pypestream Announces Integration With Conviva, Providing OTT Brands With AI-Powered, Proactive Customer Experience
Upland Software’s Latest Product Release Unlocks the Potential of the Enterprise Revenue Team
Upland Software, a leader in cloud-based tools for digital transformation, unveiled its latest product release featuring new capabilities – powered by key integrations with Tableau, Quip, and Microsoft – designed to support revenue teams who need to accelerate growth within their 2020 pipeline amidst a challenging environment. Continue reading Upland Software’s Latest Product Release Unlocks the Potential of the Enterprise Revenue Team