IMImobile announces it is part of Google’s program for Verified Calls

Global cloud communications software and solutions provider IMImobile PLC,  announced that it is part of Google’s program for Verified Calls. Verified Calls enables brands to increase consumer trust and improve call answer rates by helping people understand the identity of a business calling them. Continue reading IMImobile announces it is part of Google’s program for Verified Calls

Gartner Says Customer Service and Support Technology Investments Must be Scrutinized for Their Ability to Deliver on Customer Experience Goals

Customer service and support leaders must scrutinize all technology investments for their ability to deliver on customer experience (CX) goals, according to Gartner, Inc. Gartner identified 33 must-watch technologies on the Hype Cycle for Customer Service and Support Technologies, 2020. Continue reading Gartner Says Customer Service and Support Technology Investments Must be Scrutinized for Their Ability to Deliver on Customer Experience Goals

Pypestream Announces Integration With Conviva, Providing OTT Brands With AI-Powered, Proactive Customer Experience

Pypestream, the leading customer experience automation platform with all-in-one cloud messaging and conversational AI, announces its integration with the leader in global streaming media intelligence, Conviva. Continue reading Pypestream Announces Integration With Conviva, Providing OTT Brands With AI-Powered, Proactive Customer Experience

Upland Software’s Latest Product Release Unlocks the Potential of the Enterprise Revenue Team

Upland Software, a leader in cloud-based tools for digital transformation, unveiled its latest product release featuring new capabilities – powered by key integrations with Tableau, Quip, and Microsoft – designed to support revenue teams who need to accelerate growth within their 2020 pipeline amidst a challenging environment. Continue reading Upland Software’s Latest Product Release Unlocks the Potential of the Enterprise Revenue Team

Twilio Welcomes Deloitte Digital As A Premier Global Systems Integrator

Twilio announced that Deloitte Digital has joined the Twilio Build partner program as a premier Global Systems Integrator (GSI). Deloitte Digital, part of Deloitte Consulting LLP, joins a growing global ecosystem of systems integrators with technology practices dedicated to building customer engagement solutions using Twilio’s cloud communications platform. Continue reading Twilio Welcomes Deloitte Digital As A Premier Global Systems Integrator

Sprinklr Raises $200 Million at $2.7 Billion Valuation

Sprinklr, the Customer Experience Management (CXM) platform for modern enterprises, announced that it has raised $200 million at a $2.7 billion valuation from Hellman & Friedman (H&F), one of the world’s most experienced private equity firms, and secured an additional $150 million in convertible securities from Sixth Street Growth, the growth investment arm of Sixth Street, a leading global investment firm. Continue reading Sprinklr Raises $200 Million at $2.7 Billion Valuation