Medallia, the global leader in experience management, announced it has entered into a definitive agreement to acquire Stella Connect, the real-time feedback, coaching and quality management platform for customer service teams. Continue reading Medallia to Acquire Contact Centre Coaching Automation Platform, Stella Connect
Daily Archives: September 7, 2020
Infobip launches ‘Moments’ – helping brands add a human touch to customer communications
Global cloud communications platform Infobip, has launched Moments – a new omnichannel customer engagement hub – making it possible for brands to better understand and reach today’s connected consumer in the modern digital era. Continue reading Infobip launches ‘Moments’ – helping brands add a human touch to customer communications
RAC signs deal to provide customer service centre solution for Renault, Dacia and Alpine brands
The RAC has won a contract to provide a comprehensive customer service centre solution to all Groupe Renault brands in the UK, following a competitive tender. Continue reading RAC signs deal to provide customer service centre solution for Renault, Dacia and Alpine brands
SVL announce partnership with Route One Connect
SVL is pleased to announce a formal partnership with Route One Connect, a UK company who specialise in building conversational A.I. environments for SME’s and medium-scale businesses. Continue reading SVL announce partnership with Route One Connect
Fulham Football Club Deploys RingCentral Cloud Communications to Keep Team Connected
RingCentral UK Ltd., a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions and a wholly-owned subsidiary of RingCentral, Inc., has partnered with Fulham Football Club (FFC) as their official communications provider. Continue reading Fulham Football Club Deploys RingCentral Cloud Communications to Keep Team Connected
Noble Gamification Receives 2020 CCW Excellence Award
Noble Systems, a global leader in omnichannel contact centre technology solutions, is excited to announce that its innovative Noble® Gamification solution has received the 2020 CCW Excellence Award for Workforce Innovations Solution of the Year. Continue reading Noble Gamification Receives 2020 CCW Excellence Award