Maintel has launched Callmedia CX Now a cloud-based solution which ensures the right interaction occurs with the right contact centre agent at the right time, every time. The software allows businesses to deliver efficient omnichannel customer service and improve customer experience. Continue reading Maintel launches Callmedia CX Now – ushering in the cloud-based contact centre of the future
Daily Archives: September 8, 2020
The Innovator’s Guide to the Digital-First Contact Centre
Contact Centre adoption and support for first generation digital channels such as Email and Web Chat, including video chat and co-browsing is growing rapidly. Continue reading The Innovator’s Guide to the Digital-First Contact Centre
Telarus and Avaya Partner to Accelerate Reach of Avaya Cloud OfficeTM UCaaS Solution in UK Channel
Telarus, the international distributor of business cloud infrastructure and contact centre services, and Avaya, a global leader in solutions to enhance and simplify communications and collaboration, today announced that Telarus would begin offering the new Avaya Cloud Office™ by RingCentral® UCaaS solution to its extensive partner network in the UK. Continue reading Telarus and Avaya Partner to Accelerate Reach of Avaya Cloud OfficeTM UCaaS Solution in UK Channel
Teleperformance Modernizes Communications Infrastructure to Provide Exceptional Customer Experiences With Over 120,000 Avaya OneCloud™ Subscription Seats
Teleperformance, a leading global group in digitally integrated business services, chose Avaya OneCloud™ Subscription to transform their communications platform by deploying 126,000 Unified Communications (UC) and Contact Center (CC) seats to increase employee productivity, maximize team collaboration, and drive higher levels of customer satisfaction across its sites in nine countries. Continue reading Teleperformance Modernizes Communications Infrastructure to Provide Exceptional Customer Experiences With Over 120,000 Avaya OneCloud™ Subscription Seats
CommunityWFM Partners with Smartz Solutions to Expand into the United Kingdom and South African Contact Centre Markets
CommunityWFM, a leading workforce management (WFM) software vendor, recently announced a partnership agreement with Smartz Solutions. CommunityWFM provides unified, cloud-based workforce management solutions with its Essentials™ and Enterprise™ WFM products. Continue reading CommunityWFM Partners with Smartz Solutions to Expand into the United Kingdom and South African Contact Centre Markets
eBay partners with Limitless to invite ‘expert sellers’ to provide online coaching and support to thousands of new businesses
eBay is recruiting some of its top-ranked sellers to support a growing number of business sellers on its platform by providing seller experience support and helping to improve their performance. Using technology from gig customer service platform Limitless, eBay’s expert sellers can provide real-time advice and feedback to other sellers navigating the platform through live chat services. Continue reading eBay partners with Limitless to invite ‘expert sellers’ to provide online coaching and support to thousands of new businesses