Maintel launches Callmedia CX Now – ushering in the cloud-based contact centre of the future

Maintel has launched Callmedia CX Now a cloud-based solution which ensures the right interaction occurs with the right contact centre agent at the right time, every time. The software allows businesses to deliver efficient omnichannel customer service and improve customer experience. Continue reading Maintel launches Callmedia CX Now – ushering in the cloud-based contact centre of the future

Telarus and Avaya Partner to Accelerate Reach of Avaya Cloud OfficeTM UCaaS Solution in UK Channel

Telarus, the international distributor of business cloud infrastructure and contact centre services, and Avaya, a global leader in solutions to enhance and simplify communications and collaboration, today announced that Telarus would begin offering the new Avaya Cloud Office™ by RingCentral® UCaaS solution to its extensive partner network in the UK. Continue reading Telarus and Avaya Partner to Accelerate Reach of Avaya Cloud OfficeTM UCaaS Solution in UK Channel

Teleperformance Modernizes Communications Infrastructure to Provide Exceptional Customer Experiences With Over 120,000 Avaya OneCloud™ Subscription Seats

Teleperformance, a leading global group in digitally integrated business services, chose Avaya OneCloud™ Subscription to transform their communications platform by deploying 126,000 Unified Communications (UC) and Contact Center (CC) seats to increase employee productivity, maximize team collaboration, and drive higher levels of customer satisfaction across its sites in nine countries. Continue reading Teleperformance Modernizes Communications Infrastructure to Provide Exceptional Customer Experiences With Over 120,000 Avaya OneCloud™ Subscription Seats

CommunityWFM Partners with Smartz Solutions to Expand into the United Kingdom and South African Contact Centre Markets

CommunityWFM, a leading workforce management (WFM) software vendor, recently announced a partnership agreement with Smartz Solutions. CommunityWFM provides unified, cloud-based workforce management solutions with its Essentials™ and Enterprise™ WFM products. Continue reading CommunityWFM Partners with Smartz Solutions to Expand into the United Kingdom and South African Contact Centre Markets

eBay partners with Limitless to invite ‘expert sellers’ to provide online coaching and support to thousands of new businesses

eBay is recruiting some of its top-ranked sellers to support a growing number of business sellers on its platform by providing seller experience support and helping to improve their performance. Using technology from gig customer service platform Limitless, eBay’s expert sellers can provide real-time advice and feedback to other sellers navigating the platform through live chat services. Continue reading eBay partners with Limitless to invite ‘expert sellers’ to provide online coaching and support to thousands of new businesses

PCI Pal® adds Speech Recognition capability to its cloud-based Agent Assist and IVR Payment solutions

PCI Pal®, the global provider of cloud-based secure payment solutions, has announced the addition of Speech Recognition capability for both its Agent Assist and IVR Payment solutions. PCI Pal’s customers now have the option of allowing callers to securely speak their credit card details over the phone, while PCI Pal securely processes the data and prevents it from entering the company’s environment. Continue reading PCI Pal® adds Speech Recognition capability to its cloud-based Agent Assist and IVR Payment solutions

Glia integrates boost.ai to offer AI-powered self-learning virtual agents

Boost.ai, a global leader in artificial intelligence for Fortune 1000 companies, has announced a partnership with Glia, a leading provider of Digital Customer Service, to integrate Boost.ai’s conversational AI platform into Glia’s AI management platform, which allows organizations to use any development framework to develop virtual agent intents, entities, and conversational phrases, with pre-built capabilities. Continue reading Glia integrates boost.ai to offer AI-powered self-learning virtual agents

StarLeaf announces a partnership to deliver its meeting service on Poly video collaboration solutions

StarLeaf, the global provider of meeting room solutions and video conferencing services for enterprises, announces StarLeaf meetings are now available on the newest video solutions by Plantronics, Inc. (“Poly” – formerly Plantronics and Polycom). Continue reading StarLeaf announces a partnership to deliver its meeting service on Poly video collaboration solutions