[24]7.ai Unveils Engagement Cloud

[24]7.ai, announced the [24]7.ai Engagement Cloud, the industry’s first integrated suite of conversational AI services designed to power both voice and digital interactions. With the release of Engagement Cloud, IT and CX leaders and their teams can rapidly diagnose customer intents and build, automate, monitor and optimize customer service and sales journeys through intuitive, self-serve interfaces and tools that empower both experts and non-technical users.  Continue reading [24]7.ai Unveils Engagement Cloud

CallMiner Launches Maturity Model for Implementing and Operationalizing Speech and Interaction Analytics

CallMiner has announced the release of the CallMiner Continuum Maturity Model, a first-of-its-kind framework that helps organizations assess their use of engagement analytics internally and identify the necessary steps to maximize ROI and drive transformational enterprise value. Continue reading CallMiner Launches Maturity Model for Implementing and Operationalizing Speech and Interaction Analytics

Consumers willing to pay more for insurance if phone experience can match online

A survey conducted among more than 1,000 UK households reveals that 40% of people would be prepared to pay more for their insurance policy if purchasing it over the phone was as quick and easy as buying online. The research, commissioned by intelligent call tracking software company ResponseTap, showed that those respondents would pay between 5% and 25% more for a better phone call experience. Continue reading Consumers willing to pay more for insurance if phone experience can match online

Medallia Acquires Behavioral Consumer Intelligence & Benchmarking Leader, Sense360

Medallia, the global leader in experience management announced it has acquired Sense360, the next generation consumer insights platform. Sense360 provides always-on, consumer and competitive intelligence from buyer and non-buyer segments and answers pressing questions such as what is driving traffic, what are the growth opportunities in a specific market and which competitors are gaining share and why. Continue reading Medallia Acquires Behavioral Consumer Intelligence & Benchmarking Leader, Sense360

Staffordshire University Makes the Grade with Blue Prism Cloud

As part of its digital transformation strategy, Staffordshire University has chosen to implement Blue Prism Cloud, the market-leading intelligent automation (IA) platform. Blue Prism intelligent digital workers will soon be deployed across multiple functions in order to deliver an exceptional experience across all facets of student life at the university. Continue reading Staffordshire University Makes the Grade with Blue Prism Cloud

Observe.AI Raises $54 Million Series B Round

Observe.AI, a leader in Contact Center AI, announced a $54 million Series B financing led by Menlo Ventures, with participation from Next47 Ventures, and NGP Capital. The funding will allow Observe.AI to continue its momentum by helping the world’s top brands accurately transcribe and analyze every call while providing deeper visibility into customer service operations. Continue reading Observe.AI Raises $54 Million Series B Round

Voximplant accelerates growth of customer service industry with simple omnichannel cloud contact centre solution – no coding required

Voximplant, the voice-first cloud communications company, today announced Voximplant Kit has been completely transformed into a next-generation, omnichannel, cloud contact centre solution. Continue reading Voximplant accelerates growth of customer service industry with simple omnichannel cloud contact centre solution – no coding required