[24]7.ai, announced the [24]7.ai Engagement Cloud, the industry’s first integrated suite of conversational AI services designed to power both voice and digital interactions. With the release of Engagement Cloud, IT and CX leaders and their teams can rapidly diagnose customer intents and build, automate, monitor and optimize customer service and sales journeys through intuitive, self-serve interfaces and tools that empower both experts and non-technical users. Continue reading [24]7.ai Unveils Engagement Cloud
Daily Archives: September 15, 2020
CallMiner Launches Maturity Model for Implementing and Operationalizing Speech and Interaction Analytics
CallMiner has announced the release of the CallMiner Continuum Maturity Model, a first-of-its-kind framework that helps organizations assess their use of engagement analytics internally and identify the necessary steps to maximize ROI and drive transformational enterprise value. Continue reading CallMiner Launches Maturity Model for Implementing and Operationalizing Speech and Interaction Analytics
IMImobile enables Oxford University to conduct COVID-19 research via mobile
Global cloud communications software and solutions provider IMImobile PLC, today announced it is supporting the University of Oxford to communicate their COVID-19 research. Continue reading IMImobile enables Oxford University to conduct COVID-19 research via mobile
Consumers willing to pay more for insurance if phone experience can match online
A survey conducted among more than 1,000 UK households reveals that 40% of people would be prepared to pay more for their insurance policy if purchasing it over the phone was as quick and easy as buying online. The research, commissioned by intelligent call tracking software company ResponseTap, showed that those respondents would pay between 5% and 25% more for a better phone call experience. Continue reading Consumers willing to pay more for insurance if phone experience can match online
Ergon Energy Retail chooses NICE inContact CXone for better customer support
NICE inContact, a NICE business, announced that Ergon Energy Retail, a subsidiary of Australia-based Energy Queensland Limited, has chosen NICE inContact CXone as its cloud contact centre provider. Continue reading Ergon Energy Retail chooses NICE inContact CXone for better customer support
Medallia Acquires Behavioral Consumer Intelligence & Benchmarking Leader, Sense360
Medallia, the global leader in experience management announced it has acquired Sense360, the next generation consumer insights platform. Sense360 provides always-on, consumer and competitive intelligence from buyer and non-buyer segments and answers pressing questions such as what is driving traffic, what are the growth opportunities in a specific market and which competitors are gaining share and why. Continue reading Medallia Acquires Behavioral Consumer Intelligence & Benchmarking Leader, Sense360