8×8 Accelerates Contact Centre Deployment for Sefton Council in Just Ten Days to Transform Citizen Services

8×8, a leading integrated cloud communications platform, announced that Sefton Council, the governing body for the Metropolitan Borough of Sefton in Merseyside, rapidly deployed 8×8 Contact Centre in just ten days to transform citizen service in the face of the global health crisis. Continue reading 8×8 Accelerates Contact Centre Deployment for Sefton Council in Just Ten Days to Transform Citizen Services

Five9 Unveils Agent Assist Offering

Five9, a leading provider of the intelligent cloud contact centre, announced the general availability of Five9® Agent Assist in Q4. Five9 Agent Assist extends Five9 Intelligent Cloud Contact Center capabilities with assistance focused on helping the agent during and after calls. Using AI-based, real-time call transcriptions, Five9 Agent Assist provides the first use case, a powerful new capability called Assisted Summarization. Continue reading Five9 Unveils Agent Assist Offering

Teleperformance UK Earns Designation as a Great Place to Work-Certified™ Organisation in 2020

Teleperformance UK, a global leader in customer experience management, announced it is Great Place to Work-Certified™. The certification coincides with the company successfully transitioning more than 80% of its people to work from home when COVID-19 swept the world. Continue reading Teleperformance UK Earns Designation as a Great Place to Work-Certified™ Organisation in 2020

SHL Call Center Hiring Solution Increases Customer Satisfaction by 32%

SHL, the market leader in talent innovation, launched its Call Center Hiring Solution, combining realistic call centre simulations with scalable, predictive and role-specific assessments. This new solution identifies the highest performing call centre agents, reducing turnover and increasing customer satisfaction. Continue reading SHL Call Center Hiring Solution Increases Customer Satisfaction by 32%

Behavioral Signals was named as a Cool Vendor in Gartner’s September 2020 Cool Vendors: AI for Customer Analytics

A Gartner report titled Cool Vendors: AI for Customer Analytics (ID: G00729777) (Gartner subscription required) names Behavioral Signals as a cool vendor in Cool Vendors: AI for customer analytics. As per the report, “Innovative AI-enabled tools to help organizations improve retention by offering real-time customer understanding, customer journey analytics, and sentiment analysis”. Continue reading Behavioral Signals was named as a Cool Vendor in Gartner’s September 2020 Cool Vendors: AI for Customer Analytics

Atos and RingCentral launch Unify Office in France

Atos, a global leader in digital transformation and RingCentral, a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions, announced the first release of Unify Office (UO) by RingCentral in France. It will also be available in Austria, Belgium, Ireland, Italy, Spain and The Netherlands. Continue reading Atos and RingCentral launch Unify Office in France