8×8 Accelerates Contact Centre Deployment for Sefton Council in Just Ten Days to Transform Citizen Services

8×8, a leading integrated cloud communications platform, announced that Sefton Council, the governing body for the Metropolitan Borough of Sefton in Merseyside, rapidly deployed 8×8 Contact Centre in just ten days to transform citizen service in the face of the global health crisis. Continue reading 8×8 Accelerates Contact Centre Deployment for Sefton Council in Just Ten Days to Transform Citizen Services

Five9 Unveils Agent Assist Offering

Five9, a leading provider of the intelligent cloud contact centre, announced the general availability of Five9® Agent Assist in Q4. Five9 Agent Assist extends Five9 Intelligent Cloud Contact Center capabilities with assistance focused on helping the agent during and after calls. Using AI-based, real-time call transcriptions, Five9 Agent Assist provides the first use case, a powerful new capability called Assisted Summarization. Continue reading Five9 Unveils Agent Assist Offering

Teleperformance UK Earns Designation as a Great Place to Work-Certified™ Organisation in 2020

Teleperformance UK, a global leader in customer experience management, announced it is Great Place to Work-Certified™. The certification coincides with the company successfully transitioning more than 80% of its people to work from home when COVID-19 swept the world. Continue reading Teleperformance UK Earns Designation as a Great Place to Work-Certified™ Organisation in 2020