8×8, a leading integrated cloud communications platform, announced that Sefton Council, the governing body for the Metropolitan Borough of Sefton in Merseyside, rapidly deployed 8×8 Contact Centre in just ten days to transform citizen service in the face of the global health crisis. Continue reading 8×8 Accelerates Contact Centre Deployment for Sefton Council in Just Ten Days to Transform Citizen Services
Daily Archives: September 21, 2020
Five9 Unveils Agent Assist Offering
Five9, a leading provider of the intelligent cloud contact centre, announced the general availability of Five9® Agent Assist in Q4. Five9 Agent Assist extends Five9 Intelligent Cloud Contact Center capabilities with assistance focused on helping the agent during and after calls. Using AI-based, real-time call transcriptions, Five9 Agent Assist provides the first use case, a powerful new capability called Assisted Summarization. Continue reading Five9 Unveils Agent Assist Offering
Teleperformance UK Earns Designation as a Great Place to Work-Certified™ Organisation in 2020
Teleperformance UK, a global leader in customer experience management, announced it is Great Place to Work-Certified™. The certification coincides with the company successfully transitioning more than 80% of its people to work from home when COVID-19 swept the world. Continue reading Teleperformance UK Earns Designation as a Great Place to Work-Certified™ Organisation in 2020
Blue Prism Interact Now Available to all Enterprise Customers
Continuing to push the boundaries of intelligent automation and deliver more value to customers, Blue Prism announced further extensions to its core Blue Prism platform giving all users more options for real-time collaboration between human and digital workers. Continue reading Blue Prism Interact Now Available to all Enterprise Customers
Melrose Labs to Protect Businesses from Fraud with New Technology Partnership
Melrose Labs has partnered with Phronesis Technologies to reassure businesses that customers are who they say they are. Continue reading Melrose Labs to Protect Businesses from Fraud with New Technology Partnership
Five9 Announces Five9 VoiceStream
Five9, a leading provider of the intelligent cloud contact centre, announced Five9 VoiceStream to help customers, partners and system integrators leverage the power of real-time voice and add a broad range of value-added applications on top of the Five9 platform. Continue reading Five9 Announces Five9 VoiceStream