Aculab, a leading provider of deployment proven telephony products to the global communications market, is pleased to announce that its Live Speaker Detection (LSD), also known as Answering Machine Detection (AMD), is now achieving near-perfect accuracy. Continue reading Aculab announces near 100% accuracy with its live speaker/answering machine detection.
Daily Archives: September 24, 2020
TTEC in EMEA sweeps the board winning awards for Best Contact Centres, Most Effective Employee Engagement, and Employee Empowerment
TTEC, a leading global Customer Experience as a Service (CXaaS) partner for many of the world’s most iconic and disruptive brands, has won several awards at this years’ European Customer Centricity and UK National Contact Centre award ceremonies, both of which took place earlier this week. Continue reading TTEC in EMEA sweeps the board winning awards for Best Contact Centres, Most Effective Employee Engagement, and Employee Empowerment
Zappix Partners with HGS Digital to Deliver Intelligent Virtual Assistant and Payment Bots
HGS Digital LLC, a business unit of Hinduja Global Solutions, announced that it has partnered with Zappix, the leading Visual IVR and Customer Self-Service Solutions provider to bring modern automation and innovation to contact centres. Continue reading Zappix Partners with HGS Digital to Deliver Intelligent Virtual Assistant and Payment Bots
Qualtrics Announces Delighted AI, a Machine Learning Engine to Automate Every Step of the Customer Feedback Process
Qualtrics, the leader in customer experience and creator of the experience management category, announced Delighted AI, an artificial intelligence and machine learning engine built directly into Delighted’s customer experience platform. Continue reading Qualtrics Announces Delighted AI, a Machine Learning Engine to Automate Every Step of the Customer Feedback Process
Airship Acquires Conversational Commerce Pioneer ReplyBuy
Customer engagement company Airship announced that it has acquired ReplyBuy, a company that pioneered fully integrated solutions for payments over SMS. This move extends Airship’s platform beyond customer engagement to directly enable commerce, as well as power one-to-one customer conversations via two-way SMS. Continue reading Airship Acquires Conversational Commerce Pioneer ReplyBuy
Premier CX Launches eMOHtive for Genesys Engage
Premier CX has announced that its new eMOHtive® streaming in-queue and on-hold music service is now tested and released for the Genesys Engage contact centre solution. Continue reading Premier CX Launches eMOHtive for Genesys Engage