TTEC in EMEA sweeps the board winning awards for Best Contact Centres, Most Effective Employee Engagement, and Employee Empowerment

TTEC, a leading global Customer Experience as a Service (CXaaS) partner for many of the world’s most iconic and disruptive brands, has won several awards at this years’ European Customer Centricity and UK National Contact Centre award ceremonies, both of which took place earlier this week. Continue reading TTEC in EMEA sweeps the board winning awards for Best Contact Centres, Most Effective Employee Engagement, and Employee Empowerment

Qualtrics Announces Delighted AI, a Machine Learning Engine to Automate Every Step of the Customer Feedback Process

Qualtrics, the leader in customer experience and creator of the experience management category, announced Delighted AI, an artificial intelligence and machine learning engine built directly into Delighted’s customer experience platform. Continue reading Qualtrics Announces Delighted AI, a Machine Learning Engine to Automate Every Step of the Customer Feedback Process

Airship Acquires Conversational Commerce Pioneer ReplyBuy

Customer engagement company Airship announced that it has acquired ReplyBuy, a company that pioneered fully integrated solutions for payments over SMS. This move extends Airship’s platform beyond customer engagement to directly enable commerce, as well as power one-to-one customer conversations via two-way SMS. Continue reading Airship Acquires Conversational Commerce Pioneer ReplyBuy

goMoxie Survey Finds Consumer Online Shopping Challenges Threaten Post-COVID Sales Recovery

goMoxie®, the leading provider of digital guidance solutions, released a new survey showing that 40% of consumers struggle to complete basic tasks on retail websites—and that most are more likely to abandon the experience or switch to a competitor rather than seek assistance. The findings are especially concerning given the challenges many retailers already face as a result of the COVID-19 pandemic. Continue reading goMoxie Survey Finds Consumer Online Shopping Challenges Threaten Post-COVID Sales Recovery

Exponea receives MarTech Breakthrough Award for marketing automation innovation

Exponea, the global market-leading Customer Data and Experience Platform (CDXP), announced that it has been selected as the winner of the “Best Enterprise Marketing Automation Platform” award in the third annual MarTech Breakthrough Awards program conducted by MarTech Breakthrough, a leading market intelligence organization that recognizes the top companies, technologies and products in the global marketing, sales and advertising technology industry today.

Continue reading Exponea receives MarTech Breakthrough Award for marketing automation innovation