Zurich UK tears up the rulebook on ‘Place to work’

As UK businesses turn their attentions to return to work strategies, Zurich UK ‘flex it up’ further by offering employees the option to work where it works for them. The business is now giving employees the opportunity to select a new ‘fully flexible persona’ which will enable them to change the location of their working week. Continue reading Zurich UK tears up the rulebook on ‘Place to work’

Replicant Raises $27 Million to Modernise Customer Service with Artificial Intelligence

Replicant, the world’s first autonomous contact centre announced the closing of $27 million Series A financing led by Norwest Venture Partners with participation from returning investors Bloomberg Beta, Costanoa Ventures, and founding investor Atomic. Also joining this round is State Farm Ventures. Continue reading Replicant Raises $27 Million to Modernise Customer Service with Artificial Intelligence

AI and automation power latest release of IFS Customer Engagement driving improved customer experiences

IFS, the global enterprise applications company, announces the availability of new and enhanced capabilities in its customer engagement software enabling companies to respond to the challenges facing the traditional call centre and transform their customer engagement. Continue reading AI and automation power latest release of IFS Customer Engagement driving improved customer experiences