Zurich UK tears up the rulebook on ‘Place to work’

As UK businesses turn their attentions to return to work strategies, Zurich UK ‘flex it up’ further by offering employees the option to work where it works for them. The business is now giving employees the opportunity to select a new ‘fully flexible persona’ which will enable them to change the location of their working week. Continue reading Zurich UK tears up the rulebook on ‘Place to work’

Replicant Raises $27 Million to Modernise Customer Service with Artificial Intelligence

Replicant, the world’s first autonomous contact centre announced the closing of $27 million Series A financing led by Norwest Venture Partners with participation from returning investors Bloomberg Beta, Costanoa Ventures, and founding investor Atomic. Also joining this round is State Farm Ventures. Continue reading Replicant Raises $27 Million to Modernise Customer Service with Artificial Intelligence

AI and automation power latest release of IFS Customer Engagement driving improved customer experiences

IFS, the global enterprise applications company, announces the availability of new and enhanced capabilities in its customer engagement software enabling companies to respond to the challenges facing the traditional call centre and transform their customer engagement. Continue reading AI and automation power latest release of IFS Customer Engagement driving improved customer experiences

Sitel Group Launches New EXP+™ To Simplify Delivery Of End-To-End Customer Experience Services

Sitel Group, a global leader in end-to-end customer experience (CX) products and solutions, announced the launch of EXP+™, its Enterprise Experience Platform, a flexible solution with complete cloud capability that is designed to simplify the delivery of end-to-end CX services, while boosting efficiency, effectiveness and customer satisfaction. Continue reading Sitel Group Launches New EXP+™ To Simplify Delivery Of End-To-End Customer Experience Services

Ribbon to Deliver Carrier-Grade Unified Communications as a Service to the IBM Cloud for Financial Services

Ribbon Communications Inc., a global provider of real time communications software and packet and optical transport solutions to service providers, enterprises, and critical infrastructure sectors, announced it has joined the IBM Cloud for Financial Services ecosystem and intends to onboard its Unified Communications as a Service (UCaaS) offering to the platform. Continue reading Ribbon to Deliver Carrier-Grade Unified Communications as a Service to the IBM Cloud for Financial Services

Sterling National Bank Partners with IPsoft’s Amelia to Launch Cognitive Customer Service Agent ‘Skye’

IPsoft, the global leader in enterprise Artificial Intelligence (AI), and Sterling National Bank, the wholly-owned operating bank subsidiary of Sterling Bancorp, announced its partnership to deploy Amelia, the industry-leading Digital Employee™. Continue reading Sterling National Bank Partners with IPsoft’s Amelia to Launch Cognitive Customer Service Agent ‘Skye’

71% of US executives will bring back furloughed workers in the short-term, but AI investments made during the COVID-19 pandemic will continue shaping the US workforce

IPsoft, the independent leader in enterprise AI, announced new research, in partnership with Censuswide, examining the uptake of AI during the COVID-19 pandemic and its continuing impact on the American workforce. Continue reading 71% of US executives will bring back furloughed workers in the short-term, but AI investments made during the COVID-19 pandemic will continue shaping the US workforce