Medallia, the global leader in experience management, announced that AIB, one of the largest commercial banks in Ireland, is expanding its customer experience program with Medallia. Continue reading AIB Expands CX Program with Medallia
Daily Archives: September 14, 2020
Zurich UK tears up the rulebook on ‘Place to work’
As UK businesses turn their attentions to return to work strategies, Zurich UK ‘flex it up’ further by offering employees the option to work where it works for them. The business is now giving employees the opportunity to select a new ‘fully flexible persona’ which will enable them to change the location of their working week. Continue reading Zurich UK tears up the rulebook on ‘Place to work’
Replicant Raises $27 Million to Modernise Customer Service with Artificial Intelligence
Replicant, the world’s first autonomous contact centre announced the closing of $27 million Series A financing led by Norwest Venture Partners with participation from returning investors Bloomberg Beta, Costanoa Ventures, and founding investor Atomic. Also joining this round is State Farm Ventures. Continue reading Replicant Raises $27 Million to Modernise Customer Service with Artificial Intelligence
AI and automation power latest release of IFS Customer Engagement driving improved customer experiences
IFS, the global enterprise applications company, announces the availability of new and enhanced capabilities in its customer engagement software enabling companies to respond to the challenges facing the traditional call centre and transform their customer engagement. Continue reading AI and automation power latest release of IFS Customer Engagement driving improved customer experiences
Communications Pioneer Moneypenny supports Businesses with New Tools
Leading outsourced communications provider, Moneypenny, has introduced innovative tools to help businesses improve their communication efficiency and recover from the impact of the COVID-19 pandemic. Continue reading Communications Pioneer Moneypenny supports Businesses with New Tools
Infobip Partners with Span to Enhance its Customer Engagement Offering Globally
Infobip, the global cloud communications platform has announced a partnership with Span, the IT company providing professional services and technical support to business users and enterprises across the globe as they look to advance information systems. Continue reading Infobip Partners with Span to Enhance its Customer Engagement Offering Globally